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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Mouse issues

@phreak811458 @Sharpe0095 

Do either of you have any other peripherals connected at all that you can try unplugging? Headsets, joysticks, charging stations, etc? 

In addition to disabling the Origin and Steam overlays, it's also worth checking for any other programs that have an overlay such as Discord and the Xbox Game Bar in Windows.

8 Replies

  • @EA_Mako I will double check my Joystick to see if it's plugged in and turn off the Xbox game bar and discord overlays if they are on (Or just shut down discord all together).  I will let you know the results.

  • @EA_Mako Dunno what it was but we have success. Unplugged my Joystick, turned off Xbox Game Var and shut down Discord. Good to go now. Thanks!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @phreak811458 Excellent, thanks for checking back in to let me know. Good luck, Commander! 🙌

  • @EA_Mako 

    I'm still having issues and none of the troubleshooting has changed literally anything.

    Same problem of camera spinning round and round.

    Troubleshooting attempted:

    • Unplugged controller
    • Reboot of PC after unplugging of controller
    • Updated to latest released graphics drivers
    • Disabled all overlays (Steam, Origin, Discord, Xbox)
    • Plugged controller back in (none of the buttons even work)

    Every time I load in, its still the spinning camera of death.

  • @holger1405 

    The only other USB item that I've got plugged in are my headphones, which I tested after your question.  Unplugging the headphones prior to starting the game did nothing to stop the spinning.

    I don't have another mouse that I can test with  It is a wireless mouse and even when I turn the mouse off, the issue persists.  This issue is not present in any other game tested.

    I've also tried launching from both Steam and Origin.  It did not make any difference.

  • Christytaut's avatar
    Christytaut
    4 years ago

    @TangelloPie wrote:

    The only other USB item that I've got plugged in are my headphones, which I tested after your question.  Unplugging the headphones prior to starting the game did nothing to stop the spinning.

    I don't have another mouse that I can test with cps test.  It is a wireless mouse and even when I turn the mouse off, the issue persists.  This issue is not present in any other game tested.

    I've also tried launching from both Steam and Origin.  It did not make any difference.


    I have updated to the latest patch and this issue is still there when using a wireless mouse. It automatically works fine as soon as I unplug the wireless one and plug in my basic wired USB mouse. Any fixes?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @Christytaut,

    If this is working normally with your wired mouse and only seems to be acting up with the wireless one, it may be worth checking to see if there are any software updates available for that wireless mouse.

    For example making sure Razer Synapse is up to date if it's a Razer mouse, or the equivalent program for your particular situation.

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