Re: Mass Effect 3 will not launch

@historywiz

It is possible that the culprit is not build 10240 if other games run flawless. But there are only few troubleshooting steps left at this point, and you said it yourself, you need to address the Windows problem anyway. (every failed update attempt is a risk for your system.)

I would suggest you get yourself a 1TB USB Hard drive. (Or an internal 1TB hard drive if that is easier for you) This way you can back up your Important data and all the games, so that you won't have to download them again. Here is a guide for Origin, and here one for Steam. Other gaming clients work in a similar way.

In the light of your bad internet connection and the update problem is this something you should do anyway, otherwise you will need to download them again after your current hard-drive dies or something else happens to your system.

After you backed up everting you can preform a clean installation of build 1703 from and DVD drive or an USB stick.

I am also fairly certain that ME3 will run again afterwards. (And if not the troubleshooting will be much easier.)

@holger1405

I'll keep that in mind I plan to get SSD or something like that just to hold the OS sometime in the future and get a bigger capacity hard drive it is a 1tb right now and only about 300 gb or more is left. I don't have a DVD copy of windows 10 to use but also plan to get a copy just in case I have to re install windows on a new drive in the case the drive dies. Also I might get the bigger hard drive and then migrate the games to that so in any case the old HDD which is 7 years old right now dies the games will be on a separate drive. Something to put on the Christmas list for sure. I do play a few online games SWTOR or Armored Warfare I wonder if it is possible to move them as well? But if I can get it to update it might work if it doesn't I will consider the clean install in some form.   

@historywiz

You can create a DVD or USB Windows 10 installation medium with the Media Creation tool. Just read the instructions carefully.

As for the online games, the backup and restore funktion will work for all games. The installer will download a few updated files but that's it.

If you preform a additional back up of the Game specific directory's under "Documents" (Not all games have them, but a lot do) you will have your save games and settings backed up as well.  

Edit: In regards to the Mass Effect Problem, did you tried the clean boot?

If so pleas create a second Windows user account, (Administrator) > reboot > log on to the new account and try the game there. 

@Tripinn

Without specific information about your system and what you already tried it is not possible to help you.

So if you are interested, create a DxDiag in text file format, also go to your Reliability monitor (Press the windows key and "R" at the same time and copy or type "perfmon /rel" (without the quotes) in > ENTER and look if it has ME3 entries.

If yes double click at the last one, copy it to the clipboard, (Bottom left corner) save it to a text file and load it up together with the DxDiag. You can do that with the "choose file" button at the bottom right corner of the reply window.

Strangely enough that I tried it today it didn't work but it didn't leave any error report either it didn't even work when I tried launching the game directly from the MassEffect3 exe its like its all of a sudden not compatible with windows 10 or something. It doesn't even appear in the task manager when I launch it. attached is the dxdiag file. Also included in the reply is the error report for some reason it wouldn't show up as a attached document when I tried to attach it.

Source
Mass Effect(TM) 3

Summary
Stopped working

Date
8/29/2017 9:46 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\Mass Effect 3\Binaries\Win32\MassEffect3.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: MassEffect3.exe
Application Version: 1.5.5427.124
Application Timestamp: 50d4cab0
Fault Module Name: awc.dll
Fault Module Version: 3.2.4.6
Fault Module Timestamp: 4ee2521d
Exception Code: c0000005
Exception Offset: 000806b7
OS Version: 10.0.10240.2.0.0.768.101
Locale ID: 1033
Additional Information 1: bdcb
Additional Information 2: bdcb33e65a9843796b7ec31cc25bda3b
Additional Information 3: fbaf
Additional Information 4: fbafbd162d6bfb74eaa9498402e8a901

Extra information about the problem
Bucket ID: f0fc9d669d152760915589884ee66cb6 (-886586210)

@historywiz

So you tried both, the clean boot and the new user account?

@holger1405

 Thanks for the help but I am really starting to think its something to do with origin because the only thing that has really changed with my PC is the client itself it was updated not too long ago and I have been reading some of the older post on EA help and there where a few quite a few years ago that where having the same issue with ME 3 not launching and showing no Error messages anywhere and they found out that it was something to do with the client update it did work before origin did a update so I kind of think its something like that. I'll wait some time to see if another update will come out and then attempt to run it again if it doesn't work I give up. I really don't think I should have to start another user account on my PC to make a goddam game work or make my PC run without every other thing that I need to run for things like my audio card and graphics cards and other software that I use.

@historywiz

The error code listed awc.dll or something like that was also listed in Battlefield 1 forums at one time.  There was some success in getting it to run by clearing the cache files of Origin making it redownload them. 

http://answers.ea.com/t5/Technical-Issues/Don-t-know-how-to-clear-origin-cache-View-this/td-p/5499713

Yep I tried both none worked still saying the awc.dll in a error report in the reliability monitor. Only good thing is I managed to get windows to update to 1703 I think it had something to do with the windows.old folder that my PC had that I renamed since it would let me delete it, locks up the file explorer if I try to delete it. I really think its a bug with Mass Effect 3 with windows 10 that EA and Bioware need to patch its * I have tried everything and am very unhappy with it. I have tried deleting the awc.dll file repair the game so it would re download it and still doesn't work I did put in a audio card that I had from before I put a graphics card too big for me to use the audio card since I upgraded my PC I don't know if that would cause anything the first time it crashed and caused the game to not work anymore the crash of the game was followed by a BSOD and a hardware crash but I really don't want to take apart my computer to find out if its the audio card or not. I also do not like the fact that the only way to get help is the forum sure some of the people know their stuff but I preferred it when you could have them call you. 

I just looked through that and it does give you the option to chat online with them or have them call you I will try that after the weekend got too much things to do at the moment. I really hope they can help me fix this I really like playing all three of the original Mass Effect games it feels fulfilling to play from 1 to 3 with a character, even though Mass Effect 2 has crashes in certain spots the hallway below Liara's office and the Shadow Broker's ship but other than that the game works something I use to have problems with the original mass effect but when they did a small patch to the game it seemed to fix it I think they also made it so it could be played in 1920x1080 that it didn't have the option before. It troubles me that its only Mass Effect 3 that doesn't even launch all the other numerous games on my PC launch on demand mass effect 3 will not even launch after all the fixes I have tried.  

I can say it isn't an universal issue with ME3 because I am currently running a challenge with my son on two different computers with Win10, and ME3 on insanity.  Something with your particular setup is giving the game fits, and that is of course the tricky part.  I know I have just finished Priority:  Horizon mission and while it has crashed some, the game is still very playable, with maybe one crash a day and often multi-hour play time...well...last stretch ran about 7 hours straight....

My setup is well within its requirements its a i5 7500 that runs at 3.4 ghz per core 4 cores in all 8gb of ddr4 memory and a GTX 950 2gb with a Sound Blaster Recon 3D internal sound card with a Windows 10 build 1703 and the motherboard is a gigabyte gaming B8 if it isn't a problem with hardware its probably a problem with the game itself that the developers need to address as the game is still available for purchase more than likely need to update it to work with newer hardware if hardware is a problem. I am going to put the game on my brother's PC that also runs windows 10 pro to see if its my PC or the game itself as well as try to talk with a tech support guy by phone from EA and see if they can help resolve this issue it worked fine before a few months ago before I did the hardware change and the PC was running windows 10 then with no problems with any of the three mass effect games. I had a problem upgrading the build of windows 10 a few days ago that I resolved but when you can't update the build of windows 10 through the windows update it installs and runs the upgrade assistant that pops up and attempts to install the upgrade well it did this the last time I had mass effect 3 running just as it showed up on screen the dang upgrade assistant shows up over the game and it did something so drastic that it blue screened the pc restarted and that was the last time the game ran that was a few months ago. The only thing I do not like with windows 10 is the fact that the computer has a tendency to install and run programs for windows I did not ask for like the upgrade assistant that pops up like I said at the most unfortunate time. 

@historywiz

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@historywiz wrote:

My setup is well within its requirements its a i5 7500 that runs at 3.4 ghz per core 4 cores in all 8gb of ddr4 memory and a GTX 950 2gb with a Sound Blaster Recon 3D internal sound card with a Windows 10 build 1703 and the motherboard is a gigabyte gaming B8 if it isn't a problem with hardware its probably a problem with the game itself that the developers need to address as the game is still available for purchase more than likely need to update it to work with newer hardware if hardware is a problem.

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I have a i6700k and a GTX 1070 (newest driver) on build 1703, and the game runs without a problem.

There is no general problem between the game and new hardware or new Windows builds.

The problem is on your system somehow.

The game is over 5 years old now, there won't be any future updates from the developer side.

Try a clean boot and test the Game afterwards.

I am running an AMD Ryzen 7 1800 3.6gHz 8-core processor, 16gigs or ram, on a MSI X370 Gaming Plus motherboard with MSI AMD R9 290x Lightning Video card.  I have to agree that the game doesn't have an inherent issue with new hardware.  If the game crashed during an unplanned update and blue screen, then it sounds like something got really messed up on your computer due to this.  To me that would be a huge red flag that it is specific to the crash and your computer instead of a ME3 to Win10 issue.