Re: [MUT] MUT Rewards pack count not updating

I've got in touch with the EA help team twice who have raised a service ticket  to open a case and then closed it on the same 'call'. They have said that they know there's an issue (sounds familiar....) and they are 'working on it'. It's must be such a simple issue to resolve but obviously resources are being pointed at other areas of Madden that have game-breaking / console crashing bugs. As others have said, no amount of effort in / out of the game has resolved and in Madden itself, the option to enter your email address is blacked out? I sincerely hope that once this bug does get fixed, and I'm not holding my breath, that all affected users pack counts are stored somewhere and these can be pushed through so that loyal players get the rewards that they are entitled to. A lot of this year's bugs have ruined my enjoyment of the game but this one probably more so than any other as it is in effect EA sticking two fingers up to their loyal MUT players. I really enjoy getting the loyalty packs come through accompanying new solo launches that my hard work has earned and I really feel devalued now that we aren't receiving them. It really feels like being kicked when you're already down ☹️

I don't feel that this issue is fixed appropriately so please keep this thread open and 'unsolved' until the issue is fixed. Thanks

I've had the same issue. Contacted EA and they said they could see I have opened lots of packs but it still shows 0

@EA_Kent As an example please see case reference #89003837. No matter how many times I reopen the case, the agents say that they can't do anything directly to resolve, and that it's an issue that's affecting a number of users, EA is aware etc. And then they close the case. How difficult can it be to link the game to the rewards. It's run and managed by EA after all, not a third party like Twitch. As others have said, it looks like the issue involves a greyed out field in the Settings>EA Account screen. The email address field is greyed out and nothing can be entered. It's useless to continue to contact EA Help as they can't or won't help. Any further ideas EA Kent?

And weirdly (as others have said), if you open Madden 21 and open a pack, the pack count updates on the MUT Loyalty Status website...so the mechanics behind the game updating the pack count obviously work, it's just another broken element of Madden 22. With all the issues across all the game modes and platforms, I'm really struggling to think of a so called `AAA` game that has been released with such a large amount of work required to even bring it up to a level that some might consider Early Access even. EA will only be able to rely on the good will of it's players for so long...

Hey everyone, 

I'm afraid I don't have any updates on this right now, but if you have the Madden Companion App try logging in there and see if your MUT Rewards are updated. From what I've seen it should be up to date in the app. 

Hi just to confirm my pack count shows 0 but I did get my rewards today 

i was having the same issue, the website wasnt tracking my packs. i was pissed....BUT good news. if you download the madden companion app for mobile it has ALL my stats on there for the rewards. for some reason it shows me on mobile my stats.

Thanks for confirming! 

I've checked and tried to get in touch and it won't change no matter what

Time to quit playing if you ask me. H2H is sweaty af now , not enjoyable. In madden 24 the training variety packs are 1400 training points and if you're really lucky they'll give you a 70+ gold player for 1400 training points. Sounds like some BUUUULLLLLSHHHAAAATTT. I have pulled over 500 packs now not 1 LTD. Game is garbage Can't wait to see EA go down in flames one day. Just hope I'm alive to see it