Forum Discussion

Re: Elite Andromeda Initiative Pathfinder helmet

I had a problem myself at the final step. It requires you to sign up for the Mass Effect newsletter in order to receive the helmet. But then it gives an error message, something like being unable to proceed. I eventually forgot about it, went to my EA account settings and signed up for a few newsletters there. After some weeks I tried Andromeda Initiative again, and this time it worked without any error messages. So it's possible that it's related to the newsletter subscriptions. When I didn't have any subscriptions I got the error message, but after I had some subscriptions I didn't get the error anymore.

1 Reply

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hey everyone!

    I had a similar issue myself and I can confirm that signing up for the ME newsletter should resolve it - huge thanks @JanePhoenix for bringing this up!

    You can sign up for the newsletter here or via Customer Portal in the Email Preferences tab. Just click Add More and choose Mass Effect.

    Let me know if you encounter any more issues with this.

    Thanks!

    /Ataashi

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