Re: Mass effect 2 help!

Hi @trevgrad08

You wrote you already tried all steps we did to get the game running the last time, the steps in this post?

According to your DxDiag you replaced the HP W2071d Monitor with a different one. Is it the HP W2071d monitor that does not work anymore?

The new Monitor works without problems?

Correct. The HP W2071d monitor is the one that went out. It’s newer than my original hp monitor w1907 which I had my vista pc on. The one that went out, is also a widescreen monitor. The w1907 is standard. So it really made no sense why the newer one went out first. After it went out, I began searching for monitors online. A few days later I found out from my uncle who’s an audio video technician/salesman, that the hp brand is just a crappy made model for monitors. He said that if I wanted a long lasting monitor, price range I’d be looking at a few hundred bucks for one. The only issue I’m having with the working monitor is the occasional lag from the game. Otherwise it works pretty well.

@trevgrad08

So to make that clear, now, after the problem reappear, you created a second user account and the game did run there?

It was suggested that I create a user account to see if the game would run under the user account. The game did load correctly under the user account. So after it worked, I transferred my saves files onto that user account, so I wouldn’t lose my progress. When I tried loading the game under the user account, the game didn’t work. So I wiped all the files out and started from scratch with the games, the game didn’t load even after I deleted all the files. So I’m stuck at this point.

@trevgrad08

Which folders exactly did you move and where did you putt them? (Full path please)

I moved all files and folders.. but it doesn’t make sense. It worked when I switched to user with no game content. Even after I deleted all the files and uninstalled the game, under user, it still didn’t work. I honestly think that something in the game is corrupted. Would a different key help? My original key that I got for the trilogy, never worked and that’s basically what started the whole thing. When I bought the trilogy, I had to get help right away because apparently the key that came with the game, somehow was already in use and I had to contact support and had them give me a different key just so it’d work. As of right now, I have no game content or files on my pc. No profiles. So I’m not sure what to do. Game 1 and 3 work but not 2. I’ve alsi read that there’s been cases where people have said that one of the games never works. It’ll be 1 and 3 that’ll work and not 2. Or 2 and 3 will work and not 1. I also think that part of the issue is the type of system I have. It’s not compatible with the games in general and it’s a pain in the butt to get it working.

@trevgrad08

1. Delete the new user account you created > Reboot.
2. Create a different new user account (Administrator) > Reboot > Log in to the new user account and test the game.

If the game runs in this new user account do not move any files just now. Inform us, then we will give you a guide how to move the files.

I’ll get back to you.