Forum Discussion

ShadowBoomer's avatar
ShadowBoomer
6 years ago

"unable to retrieve galaxy at war status"

"unable to retrieve galaxy at war status". Last post on this was 2016 and said EA had solved the issue. Was working fine then installed ALOT and things went FUBAR. Uninstalled and reinstalled, flushed caches of all types so many times my computer doesn't know if it should restart or keep running! Also issue with :From Ashes" DLC not download even though it has downloaded for years. Did the whole Origin thing X10. Got DLC to download, exited Origin, logged back in and the DLC had the same issue and disappeared from the DLC folder (I made a backup first). Game all vanilla now and have the same GAW Map Failed To Retrieve Data No System Connection issue, yet, game is connected to the EA Servers. Whats up with this?

Thanks ShadowBoomer

Cool Beans

8 Replies

  • Sinapus's avatar
    Sinapus
    6 years ago
    @ShadowBoomer One thing I noticed was that when I loaded one of my old saves on the Normandy and went into the War Room area, my Galaxy at War readiness was 100%.

    I tried resyncing as suggested on the N7 HQ multiple times and even logged out and back into Origin. Still not showing G@W status in Multiplayer.
  • ShadowBoomer's avatar
    ShadowBoomer
    6 years ago

    Thanks. Can't use old saves because the DLC: From Ashes will not download any more, so the saves wont load. Just uninstalled everything including all folders and save games. had no effect GAW map will not load...

    Cool Beans

  • opencleur's avatar
    opencleur
    6 years ago

    Last week I noticed their Galaxy at War website was offline: http://n7hq.masseffect.com/galaxy_at_war/

    After they came back, I could barely use the missions. Most of the time it would respond back that the servers were offline. Since three days I can't use any missions anymore. The service seems to be offline (also on other devices and networks). My ingame readiness rating is supposed to be at around 99%, but due to EAs servers being offline, its reduced back to 50%. I suppose we'll have to wait and hope...

  • ShadowBoomer's avatar
    ShadowBoomer
    6 years ago

    Thank You. I have had ME3 N7 Digital Deluxe Edition since release. In all that time I never had an issue with the DLC not downloading or GAW Map load problems (even though I am connected to the EA servers). So, what has changed in all these years to cause all these problems? Why do the issues persist even after numerous complete uninstalls were done? Its like something was written to the stack that is not removed when the game is uninstalled.

    I don't play multiplayer too many 10 year old's and others that behave like they are 10 years old have lead to many negative experiences. So, I modified the Coalesced.bin war assets to compensate for not playing in multiplayer mode while increasing all war assets X 5 and one withe war assets X 10 for speed runs. It worked like a charm for years yet now the game has all the above issues. And they persists even though everything has been uninstalled and reinstalled many times. The game is completely vanilla and still won't run correctly!

    Do any EA moderators out there have any answers?

    Thanks

    Cool Beans

  • ShadowBoomer's avatar
    ShadowBoomer
    6 years ago
    @ShadowBoomer here is what EA sent: Hi! This is Sankalp and thank you once again for contacting EA Help.

    This is just a follow-up to our conversation a while ago regarding the loading issue that you had in Mass Effect 3 DLC and i shared relevant information with you. It’s my pleasure assisting you today.
    ==================================
    Here's the link to help you doing the clean installation of the Graphic Drivers : https://help.ea.com/en-in/help/pc/how-to-perform-a-clean-installation-of-your-graphics-driver/

    Please perform the Clean Boot as instructed on this link : https://help.ea.com/en-ca/help/faq/how-to-clean-boot-your-pc/

    To repair the game on Origin, follow the steps mention below :
    >Select My Game Library in Origin.
    >Right-click on the game tile.
    >Select Repair Game.
    ==================================
    Here's the link to help you enable the log in Verification on your EA Account : https://help.ea.com/en-in/help/account/origin-login-verification-information/

    If you need help about any other issues, please do not hesitate to contact us again via callback request, live chat or email through our EA Help Center at http://help.ea.com help.ea.com EA Help: Official Support Get help resolving your EA game issues.

    Read help articles, troubleshooting steps, or open a support ticket to get back in the game.
    The issues were not solved. On to next level.
    Cool Beans
  • holger1405's avatar
    holger1405
    Hero+
    6 years ago

    @ShadowBoomer 

    Galaxy at war is down for everyone itm.

    For Shadow broker:

    Try to clear your Origin cache.
    All settings in Origin (only in Origin not in the games) are back to default settings after this.)

    • Close Origin completely.
      (right click on the Origin symbol in the task bar > close)
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
    • Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
      (The "LocalContent" folder must remain untouched.)
    • Delete the "Mass Effect 3" folder inside the "LocalContent" folder.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
    • Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
    • Delete the "Origin"  folder inside the "Roaming" folder.
    • In the address bar of your Windows explorer click on "AppData".
    • Open the "Local" folder.
    • Delete the "Origin"  folder inside the  "Local" folder.
    • Restart your PC. > test
  • Strelets_soldie's avatar
    Strelets_soldie
    6 years ago
    @ShadowBoomer Yeah got the same problem. I can still play multiplayer, but a bit concerned that War Readiness is now stuck on 50%. Not sure what other consequences are there but it's not good. Is there any info from Bioware about this?
  • FazedTukka's avatar
    FazedTukka
    6 years ago

    It seems this issue has been resolved; I am now able to access Galaxy at War info in-game.

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,157 PostsLatest Activity: 2 years ago