Re: Xbox One - NBA Live 19 - Crashing 5-12 Minutes into the game.
Yes my system is fully up to date since I’m in the Xbox Insider Program I usually receive updates every other week, and no I do not get any error message.
Forum Discussion
20 Replies
EA_DarkoCommunity Manager
Hey @Sirvannes03 it may be no harm speaking with Xbox support to see what they can recommend.
Darko
how about you do something about this because obviously, there is nothing for the user to do, there is no solution to this bug, unless the actual game creators fix it, many people have experienced this, and many people have spent money on the game, we would like to use the game we paid for
- EA_Darko
Hey @dev1st4ti0n that this is only happening to certain people would point to a system issue.
What if any troubleshooting have you attempted?
Darko So I’ve been having the same issue for about a month and couldn’t figure out what was wrong until now. I believe I’ve found a fix. It worked for me just played an entire game with no issues. (XSX)
1.Go to Xbox Insider Hub/Leave Xbox Update Preview or Beta Program
2. Go to settings/system update may be about 4GB
3. System may factory reset but it won’t delete anything it’s just basic sign in stuff.
3. After system update go to general/Power mode & startup/Full shutdown
4. Turn on and give it a go!
Hope this works for everyone!
- EA_Darko
Great to hear that you got it fixed @Tone_Skyp.
Darko 
EA_Blueberry
@Tone_Skyp wrote:
So I’ve been having the same issue for about a month and couldn’t figure out what was wrong until now. I believe I’ve found a fix. It worked for me just played an entire game with no issues. (XSX)
1.Go to Xbox Insider Hub/Leave Xbox Update Preview or Beta Program
2. Go to settings/system update may be about 4GB
3. System may factory reset but it won’t delete anything it’s just basic sign in stuff.
3. After system update go to general/Power mode & startup/Full shutdown
4. Turn on and give it a go!
Hope this works for everyone!
@Sirvannes03 @dev1st4ti0n @Amazingnike53
Does this fix it for you?It still didn’t get it fixed for me any possible knowledge of why it would be happening?
- EA_Blueberry
@Taylorobrien45
After exiting the Preview Program, did you try performing a power cycle?How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
- @EA_Blueberry Well I never was in a preview program but yes I’ve held it down and unplugged the cord multiple and times it’s weird because I’ve played it before so I don’t get why it does not now
- EA_Blueberry@Taylorobrien45 Do you use an external hard drive or have anything else plugged into your consoles USB slots?
- @EA_Blueberry No I don’t and no only thing I have plugged in is the hdmi and the power cord and my Ethernet cable
- EA_Blueberry@Taylorobrien45 I take it you've tried re-installing the game?
- @EA_Blueberry Yes sir I did that 3 times actually
- EA_Blueberry
@Taylorobrien45
You've confirmed with these steps you've left the Preview Program?https://support.xbox.com/en-US/help/account-profile/manage-account/xbox-insider-program
- @EA_Blueberry so I don’t even have that installed the the insider app or whatever it is so I downloaded it and I am not in it it’s asking me too sign up for it so no I’m not in the insider hub
It’s happening to me it keeps crashing 5-7mins into the game I done every thing and it’s the only game that’s doing this on my Xbox
ive left xbox insider program
ive wiped the cache
ive deleted and reinstalled the game 3 times
ive factory reset my console
the game still crashes
Thank you so much, this issue has actually fixed my NBA Live 19 from crashing. Thank you so much for you’re guys help.
- @EA_Blueberry I have done everything you guys asked and it still is not working. So exactly what else are you guys doing to fix this problem?
I have seen too many people complianing about this game crashing for you guys to act like this is just a one off or a rare occurrence.
Half the reviews on the game on the Marketplace have 1 star reviews for the game since it started crashing. So I would like to know what you guys are doing to fix this other than trying to tell us things that aren't true. I was never in the insider program, so how does this happen? and how can leaving something I was never in fix the problem? - EA_Blueberry
This is still under review by the team. I'm sorry we don't have any updates to share outside of that, however they are aware of this and we'll share more with you when we hear it. Thank you for your patience and we apologize for the technical issues you're facing.
