Re: Not receiving free ADs on NBA Live mobile

thanks for the info it worked like a charm!!! 

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@ierolohitis wrote:

Found it! Had the some problem!

Go to settings->start screen(log out)

Then press log out and re-enter from your account that you're using! 

Problem solved! 😉

Ads working as they should!

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Can anyone else confirm this?

Still not working with me

Please fix this issue, log out doesn't help 

I doesn't work for me either...

The latest update from the NBA Live Mobile team on this situation:

UPDATE: As a result of users having issues with ads, we will grant users program progress intermittently and adjust our upcoming program economies until this issue has been resolved. Stay in, Play Together.

The team is aiming to accomplish this in the next 24 hours. Thank you for your patience!

For some reason, the problem came back. I pressed log out and tried to re-entered with my Google play account and still nothing. 

Finally, I pressed log out once again and I re-entered as a guest and the ads was back again! With my team and everything. So, it's working again. Don't know for how long but I'm ok at the moment

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@EA_Blueberry wrote:

The latest update from the NBA Live Mobile team on this situation:

UPDATE: As a result of users having issues with ads, we will grant users program progress intermittently and adjust our upcoming program economies until this issue has been resolved. Stay in, Play Together.

The team is aiming to accomplish this in the next 24 hours. Thank you for your patience!

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The team sent out grants to players. This is what you'll see in game.

Im facing the same issue on android

Three days without fix 👿

It seems like this issue will not be fixed

Go to settings- home screen- log out all accounts takes you back to loading screen log back into you're account should go to home screen and ads should reappear although it's only a temporary fix when you exit game you will lose the ads again you can repeat the process above to get ads back each time i like to watch all available ads at once so I don't need to worry about losing the ads for 24hrs lets hope EA can find a better solution quick

Settings / Legal / Privacy Settings:

1. step: Click every menu to off:

EA IN GAME TARGETED ADS: Opt Out

THIRD PARTY TARGETED ADS: Opt Out

NON-CRITICAL TELEMETRY: Opt Out

2. step: Then click every menu to on:

EA IN GAME TARGETED ADS: Opt In

THIRD PARTY TARGETED ADS: Opt In

NON-CRITICAL TELEMETRY: Opt In

Now everythink is working perfectly on my phone.

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@vmgonzales_0  wrote:

i just fixed this problem yesterday.. what i did is to change the language.. go to setting and change the language. Before you do it make sure you remember the position of that language you presssed coz it will become different language so when yo go back to english language you will not be confused

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This player above found an interesting workaround and posted it in this thread. Does it help any of you all out while the team is working to address this?

As ive posted on another category of threads: technical issues, Ive done numerous things said here, such as uninstalling and reinstalling app, changing language from system to english, loggin out and signing back in, opting out and opting in from all the 3 ads settings, etc. Can the devs fix this permanently?

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@DinosawrTrain wrote:

As ive posted on another category of threads: technical issues, Ive done numerous things said here, such as uninstalling and reinstalling app, changing language from system to english, loggin out and signing back in, opting out and opting in from all the 3 ads settings, etc. Can the devs fix this permanently?

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@DinosawrTrain 

We're getting a lot of replies and other threads on this so I'm not sure if you saw my other response in my other thread but the team is working to address this as soon as possible. We appreciate you all hanging in there and hopefully all of us can find these workarounds useful until it's fully addressed. 👍

Thanks for trying the steps and letting us know what works and what doesn't. 

I still can not get any adds. It just says unavailable this has only been happening for about 2 or 3 weeks now. I've done everything ive read about and no one at any of the EA HELP  won't even respond back to me .I had an update earlier . i thought it would help but it just made my game a little laggy and slow. I don't see any other changes .it making me angry I'm probably falling behind the rest of the crowd. 3 campains I haven't been able to fully participate in. And going !    I NEED HELP !

I still can not play any adds it's been 2or3 weeks now I've missed on 3orv4 campains countless stamina all the stuff in the store I'm sure I'm half a year behind everyone else I NEED SOME HELP HERE PLEASE!!!

Didn't work.

Not me it's Friday May 8th and I still have no ads at all for 3 weeks now and no response from anyone I've asked EA help or anyone

Doesn't look like anyone is going to help me here either . thanks alot!

I didnt get it but still not worth it. Lost out on 2100 ticketsa day and was given anything.

Another problem you all have is you come here telling everyone how to fix the problem and EA is seeing it all. Sooo they patch it.... if f2p you're not wanted. You give them no money so they don't like you. Expect the worst from these game companies,you will get the worst. Think about it. How can you make a game and never make it right. On purpose. 

@EA_Blueberry  Cant the devs fix this problem immediately? It is known that in the recent update, these bugs started appearing, atleast for me. And now I actually got it to work after 1 week, and now theyre gone again. If the devs cant fix this, can they atleast send out grants for the monthly master elite tokens, I dont mind the Blockbusters, but the monthly master is something I really needed.

@EA_Blueberry  My patience is wearing thin. This game is based around on paying for stuff or watching for stuff, and if I cant do atleast one of them, I get behind on events. I know you have already said that yall are workin hard to fix this, but it is known that this bug started appearing on the recent update, atleast for me. So if yall cant cant fix this immediately (Ive been waiting for 2 weeks), just send out grants for the monthly master atleast, I dont mind the Blockbusters, but the monthly masters and Staminas are really a necessity.