Re: Black Screen Only Shows HUD!!!

@Straatford87
Im on xbox one i have uninstalled and installed cleared my cache many of times. Hard reset talked to xbox live people . None of which worked

Hi @M0nster_604,

Thank you for the quick update. I was not able to have @therealkiddfoxx reproduce the issue, are you able to do this? As in: try your game / disc on another console or vice versa, that would tell us if the issue is related to your console or disc.

Meanwhile, this issue is raised for the both of you. If I get any further updates, I will let you know.

--Tom

@Straatford87
I can try when i get home from work and let you know

@Straatford87
I was able to install it on another xbox and its working fine. I dont know what to do for it on my xbox though

@M0nster_604,

Thank you for letting me know. I will be perfectly honest with you, since we tried all the troubleshooting I do not have an immediate solution for you. I will pass this on again so we can do further research.

One question for additional info: what is different between your home XB and the one that worked? Think of everything, also things like a wired or wireless connection etc. Anything you can add will help us look into this.

--Tom

@Straatford87
Both wireless setup plugged in the same way with hdmi cables the only thing i can think of is one is on a semi newer tv. Both hd just probably a couple years apart

Hi @M0nster_604

( @therealkiddfoxx )

Sorry for the two day silence.

I just wanted to update you that we are still investigating this, but sadly we haven't found a solution so far. Should I get more information, I will immediately let you know through this thread.

--Tom