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BenBRogue's avatar
BenBRogue
3 years ago
Solved

Trying to get REFUND. Customer Support not helping

I've been trying to get a refund for this game for the past week, but EA Help seems completely useless!

Here are the basics:

-I purchased the game on the 20th of this month

-I launched the game for the first time on the 23rd

-I played for less than 1 hour

-I requested the refund on the 23rd within a few hours of having first launched the game.

The support websites automated refund request tool said I am not eligible for any refunds, despite meeting the criteria for one based on EAs terms.

I used the contact form to request a refund.

I received a response a day later. l was asked for my reason, I replied that I was not happy with the gameplay.

I got a response a day later from a different person asking me to provide a verfication code. I gave it to them.

I received another response another day later, from yet another person saying I did not meet the criteria for a refund (I infact do, as I explained in the initial support ticket). I provided my EA app log file so they could verify it.

I received another reponse another day later, from another person, asking me to verify my account details (username and email). I replied with the requested information and have not received a response since. That was two days ago.

There seems to be no progress happening with EA Support. I get a different person every time, with an entire day or more between communication's, with each new person seemingly not making any progress and not checking the information I've provided previously. I don't know if the support is broken, or if it's normally this bad!

Can someone on here help me out?

technical issues

4 Replies

  • NOFXIST420's avatar
    NOFXIST420
    3 years ago

    Same they Have Bailed On Helping Anyone With This Game. Single Player Is Broke And Ea Refuses To help Fix This Game.

  • Annonimul's avatar
    Annonimul
    2 years ago

    Hello 

    I want a refund for the game since is still in bad shape I purchase the game on the 23/24 of December and first played it 28/29 for less than 1 hour however the customer suport it's saying that I'm not eligible because the game was downloaded on the 23/24  and I didn't press play on that day it's illogical to count the download time as the first time launch of the game this is a total scam from EA games since I should be eligible as well I tried to solve the issue with 2 representatives from EA games that failed to understand the logic for my issue and my request as well requested multiple times for a supervisor to assist with the refund or to be put in touch with corporate however the second representative failed to assist me .

    I expect to be contacted by someone from EA games (corporate or someone who can assist with the refund)  to assist with the refund since the gameplay is bad and I wasn't assisted correctly. 

  • Annonimul's avatar
    Annonimul
    2 years ago

    It's a scam from them I have the same issue with them and the game.

    There should be a lawsuit for this scam that they count the downloading of the game as a first time running the game.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey Everyone

     

    We are unable to assist with refunds, account issues, Bans, and missing content on Answers HQ. If you want to find out more about how to request a refund we have a few help articles below.   

    Additional Information:

    Please note these are for purchases through Origin/EA App, If you purchased the game through a retailer or another platform you will want to reach out to whoever you purchased the game from for further assistance.   

        

    Hope this helps!   

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