EA_Illium
EA Staff (Retired)
2 years agoRe: game has black screen on laucnh and crashes or wont open
Hi @Rahster1965
If you have not already, can we give the following steps a try?
- Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool, then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
Thanks!