All black screen, game still playing

No lights in arena / game. Recurrent problem. About 20% of game. Same problem on my Xbox S & Xbox X. Resetted both console. Deleted the game and reinstalled it. Still same constant issue. 

@BUMPY96 @l-F1NN-l 

Boot in Safe Mode and then choose Option 5, Rebuild Database: 

https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/

Thanks.

During game play my screen is black, the player names light up but cannot see anything.  This brings a new meaning to night games.

Product: NHL 23
Platform:Xbox Series X
What is your gamertag/PSN ID? Dirtyjersey420
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play squad battles in hut
What happens when the bug occurs? The screen on the ice itself goes black. You can see player icons and that’s about it. Oh, and you can see the scoreboard so when the computer routes you for nothing you lose either way have to reset the game pay 500 coins to retry and guess what black screen again
What do you expect to see? This fixed properly
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Hut squad battles
What time did you see the bug? (HH:MM AM/PM) Since the launch of this game
What is your time zone? EAT - GMT + 3:00
EASHL issues? Please insert your Club Region. No
What is your game language? English

‌

No, I got tired of taking pictures of the same thing that I posted at dozen times please fix your game. This is completely unplayable. The black screen in hut squad battles is getting worse now it seems to be every single game is a black screen. I reset the game pay 500 coins try it again and it’s a black screen. now it’s a loss and it can’t be played at all.

Hello,

This is something we're currently investigating. When we have some news, there should be an announcement on our official channels.

Same thing happed to me but offline

i have same issue, so bad sometimes i shut game off

I believe this happens when the games goes idle for some period of time but havent done any extensive testing myself.