Community ManagerI see your situation is different. You're trying to go through account recovery but haven't been able to verify you own the account so they can't recover it. You'll have to recover the account before they can help with this.
so you're saying i have to recover the account before you can help me recover the account? wheres the logic in any of that
Community ManagerSorry for the confusion. What I was saying is that you'll need to get the account recovered before they can help with the password reset. Most likely, that will be part of the account recovery process anyway.
i cant access the account thats why Im trying to get through ea support I've been at this for over a month to no avail
Community ManagerI understand. You'll need to go through the account recovery process to gain access again. An advisor will ask some questions about the history of the account. If you can answer those correctly, they'll be able to give you access again.
