Origin won't open mac

@melnuesch

Origin works perfectly fine in Sierra so that's not the issue. Can you please run the Origin reset tool and then try opening it again?

I did that already, and it didn't work (I have the same problem). :/

And if I try opening the Sims 4 it says "you need to install Origin. Origin isn't installed yet, and you need it to play the game". I already reset it, downloaded the latest version of origin, put Origin in the Applications folder, and tried to run it.

It asks me to agree with the license terms, then asks me to install the Origin Helper tool, asks me If I want origin to open when when you start the computer and that stuff, and then it asks me to log in. At that point, everything is fine. When I put my account info and try to log in, starts logging but never finishes. It stays in a white origin window forever.

Origin in macOS Sierra ran perfectly once, yes, but now it doesn't. It don't seem to be due to macOS Sierra... but I don't know why it is! I didn't do anything new in the computer since the last time it worked.. (it was a couple of days ago).

I move to another country, from South America to Germany. I thought maybe that could do have done something (regarding my account or something), but last week I played Sims 4 from here...

The proxy thing worked! 

I had to unmark the "Auto Proxy Discovery" box. The rest didn't work, but when I did the proxy thing origin initiated and started updating my games.

It's ok to use the computer without that box marked, or it would cause any problems?

Thank you so much! :D

@melnuesch

So pleased it's working again for you and thanks for replying with what exactly worked 🙂

It's fine to have it unchecked. In fact it is unchecked by default so it would have been manually enabled at some point.

Having the same problem, I've gone through ALL of the troubleshooting options but no luck. I've got a white box when I try to open Origin OR The Sims.

@jennidarling

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

MacOS Sierra 10.12.3

iMac (Retina 5K, 27-inch, Late 2014)

4 GHz Intel Core i7

32 GB 1600 MHz DDR3

AMD Radeon R9 M290X 2048 MB

AVG antivirus, has been turned off

I have a white screen when I try to open Origin (cannot log in, have to force close), I have gone through EVERY part of the troubleshooting. I've even deleted Origin (completely, step by step) and reinstalled it. 

I have removed all mods.

@jennidarling

Thanks. Just to clarify:

- Have you run the Origin reset tool?

- Have you moved out your whole Sims 4 folder (not just the Mods folder) to your desktop and then tried to launch the game?

If neither of the above make a difference, can you please create a new user account on your Mac and try launching the game in that account.

Mine wouldn’t open until I created a new Mac logon but I don’t want to do that how can fix it without using a new Mac logon as I would have to redonwload and move all files and mods please help!!!!!