[Game Crash] Engine Error - 0x887A0006 - "DXGI_ERROR_DEVICE_HUNG"

@MrPhotographerX 

Reinstalling or updating (if available) your video drivers is advised here.

Some additional troubleshooting: 

• Download and install all available Windows Updates
• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
• Clear your Origin cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

Thanks.

Hello,

after updating the game crashes very often and this is super annoying. I keep getting this error  "0x887a0006 dxgi_error_device_hung etc. etc. badly formatted commands etc."

Any fixes? I know many users have this kind of issue

Thanks

I'm having the same issues, dxgi ones have been the most common. Didn't crash for the entirity of the last season but have crashed 4 times in the last 2 days.

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@EA_Barry wrote:

@MrPhotographerX 

Reinstalling or updating (if available) your video drivers is advised here.

Some additional troubleshooting: 

• Download and install all available Windows Updates
• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
• Clear your Origin cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

Thanks.

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No no no no no.... this is a new error consistently happening since season 13 update.

Don't start with the updates..... Yes my video cards is updated, it always is and always gets updated when a new update roles out. Yes my windows is updated, i make it a habit to update it and restart. 

Don't tell us we gotta update. I never had this error prior to season 13. Season 13 hits, now I and we all are, experiencing this error.

my video is not overclocked, i dont push it.

I'm also experiencing this error, sometimes the error doesn't even display.
Monitors completely black out and or the game freezes on a specific frame.

I have rarely ever crashed before the May 10, 2022 update. 
Now 2-3 times per match, Apex is unplayable until the dev team fixes this, it could be in a middle of a fight crash, lobby crash, training grounds crash.  Most times have required me to force shut down of the pc via power button.

Default settings across the board. 

bump to the top

keeps crashing. Something about a device hung?

and no my system is fine. dont bother asking

same thing for me 

DXGI_ERROR_DEVICE_HUNG