I’m on Xbox and my player name isn’t showing in the lobby my friends list won’t let me invite other or join them and it won’t let me queue into any games I’ve already reset my console and a bunch of other things

@EA_Mari Hi, this bug occurred for me and my friend after accepting cross progression on xbox about a month ago. As a result we load up the game and our name and badge does not appear in the lobby, you can select game modes but cannot ready up often with it saying "party not ready" (even when solo) or "0/0 party". If you sit in the lobby after a period of time the game modes will change and only orientation matches will appear which I can't enter as I'm level 1500+.Restarting the game multiple times, most often 10+ times will allow me to get badge and name above my head and I can play the game, however playing usually a game or two will cause the bug to come back and you can't ready up.We have tried all troubleshooting and changing router settings and no luck. Every other video game works perfectly fine. It just broke after accepting cross progression and seems to be some network issue on the games end. After moving home for Christmas I was able to play flawlessly on my home Internet, but it's like the cross progression update has blocked my IP address in my apartment. Neither me or my friend have any ban history at all. Issue has affected us for a month and game is practically unplayable, please fix. Apologies if long winded but wanted to explain everything and I'm sure others with same issue can relate to my post. Thank you.

For me, it was like this. I open Apex on my OG Xbox One, got "This profile is not permitted to play online..." alert, I spam Retry button, I got into lobby, shows no player name and cannot start matcmaking saying "Party is not ready", also the matchmaking option is stuck on Orientation Match only. Attached the screenshots below. Thanks.

@EA_Mari You are unable to play any mode at all including firing range and training. It says party not ready after readying up. When going back to main menu it states profile not permitted to play online. I’m not banned I’ve checked and done everything I can think of to fix it

Hi, I have the same issue on my Nintendo Switch, my name tag is not showing up in the lobby and I can't invite other players. When I try to queue up for a match it says "Party not ready" even though I'm on my own. When I exit to the title screen I get an error saying "This profile is not permitted to play online".I tried making a new account to see if it would work but the same happened to the new account as well.And as some people mentioned, this bug started happening right after I got the cross-progression updateIt's worth mentioning that I can play the game on my laptop with my original account without any issues so it must be a bug in the switch version of the game.Thank you for your time

Well there's no mention of any fix for this in the recent patch notes, I think us with this issue are just being forgotten about. Apex is pretty much the main game I've played for the last two years, and now after cross progression introduced a bug 2 months ago that won't let me play it looks like it's time to call it quits. There's probably not enough people affected by this edge case bug for them to care to fix. Just mental how a game company can have a bug that literally stops people from playing their game and they don't want to fix it lol.

Player name won’t show and can’t log into games

21 Replies

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GingerOverEZ
2 years ago
Yeah I'm having the same problem to I restarted the Xbox created a different account I've everything I can think of but it still hasn't fixed so I pretty much just gave up on apex
RaeSolo06
2 years ago
I am having the same problem. It all started after cross-prgression occured. I have Uninstall and re-installed numerous times. I have done a power cycle. Still nothing. I don't know what else to do.
EA_Mari
Community Manager
2 years ago
Hey folks, sorry to hear that you’re all unable to start matches. Could you please give us more details on what exactly happens when you try to do so? Any error messages? Is the option to start a ranked match available for you?
GingerOverEZ
2 years ago
For me me I haven't got any error messages it just when ever I ready up it says that the rest of my party isn't readyed up yet.Even tho I'm not in a actual party. Along with that when I'm waiting in lobby it doesn't show my name tag (above my character) that I can click on to see Al my stats of the season and overal. It also won't let me join or invite other friends. So I'm pretty much just stuck in a nameless party. Also it did seem to start after the cross progression update.
Shaaffi16
2 years ago
hii same happened with me im on xbox series x it happened to me some day later after getting cross progession i had no orther account only one from start soo the problem is first it dont letme in the lobby while saying im unable to play online after some clicks i get into the lobby and there is no username and the account level it shows zero person in lobby soo when i try to que it says party not ready and that makes me unable to plau games everythiing i can * the lobby stores legends but can play i happened to me more then a month agoo i have no updates on xbox one my pc friend told me it happend to him at that time bbut he got update and now its fixed for him soo in next xbox update for apex it will be fixed i wish we get up date on that final fanatesy event on 9 jan kindly apex give update for consoles to fix this
Aimos1992
2 years ago
@Shaaffi16 I'm having the same problem on xbox aswell
Shaaffi16
2 years ago
@Aimos1992 hopefully friend we will get update on this new event coming and then it will be fixed coz my pc friend had a update then it got fixed for him im also waiting from a month now for update when bug happened to u me it happened on 5 december
Aimos1992
2 years ago
I hope so, I've played apex from the very 1st day it come out I have soo much money put into my account and the time spent playing and leveling aswell. I haven't been able to play for over a month now either. considering I've been such a committed player I'm so disappointed 😞.
RikiBoss69
2 years ago
@EA_MariHey, this bug occured right after the cross progression update. So what i believe the problem is, servers are not recognizing your "hardwere identiy" or your "user name" thus wont even showing the name nor letting you play. Whenever i try to start a game, it says "Party not ready". The only way to fix this is to either connect to a diffrent router or your mobile via hotspot. We need this fixed in the next update. Thank you!
Jollymon17
2 years ago
When I try to join a friends game or lobby I don’t have the option to join and it says that my party has 0/0 players so I can’t even start a solo game.