Forum Discussion

mojowow's avatar
6 years ago
Solved

Rank Mismatched in Lobby

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? CSP Walker #5070
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Na
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Na
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Restarting my game, resetting xbox
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) Start of season 4
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The bottom left of my screen shows gold 2 due to apex season reset, but the rank above my character’s head is still diamond 4 and is preventing me from playing with friends in ranked
What should be happening instead? Rank above my head should of also reset
Steps: How can we find the bug ourselves? By fixing the bug right away so I can go for predator this season


Pic attached

[Admin - editing title to reflect issue and for search results]

  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hey all. 


    We received confirmation that if you play a few matches it should sync your ranks back up. It might take a couple tries, but eventually it should line back up for you so you can group up normally again.

    I know this has been a pretty frustrating thing to deal with, so I appreciate your patience on this as well all the info you guys were able to send us. 👍

    [Marking this as solved for visibility.]

    /Kent

85 Replies

Replies have been turned off for this discussion

About Apex Legends Bug Reports - Archive

23,008 PostsLatest Activity: 4 years ago