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xjapox's avatar
xjapox
New Novice
5 months ago

I opened a case on apex legends but I don't make a resume case

I cannot interfere with the case in any way. When I say continue the case, I do not continue. I need your help on this matter. Can you get back to me? Attachments are as follows.
xjapox's avatar
xjapox
New Novice
5 months ago

 

  • Midnight9746's avatar
    Midnight9746
    Hero+
    5 months ago

    xjapox  From my experiences when I had to contact EA Support in the past, the "resume case" button does seem to just create another case. For me, I was able to "resume" my case by "creating a new one", so you should be able to do that as well.

    If you had gotten an email from EA Support, you should be able to reply back to that email instead, (unless it says, "do not reply", somewhere in the email, or the email was from EA's no-reply email).

    You could also try to get in contact with EA Support via their live chat instead.

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