EA_Mako
Community Manager
Community ManagerHow to get help with missing packs, coins, or content in Apex Legends?
Hey Legends,
Apex Coins never show up in-game? Missing a Mythic or Heirloom, or packs not where they should be? Read on for more info on how to find or recover missing items in Apex Legends.
Please keep in mind that we cannot grant or assist with missing content here on the forums.
Not sure where to start? These are your first steps...
- Check for issues with server status or problems delivering content.
- We'll typically mention any content delivery issues @Respawn and @EAHelp.
- Check PlayStation Network and Xbox Live server status pages for any potential alerts or notifications.
- Remember, if you bought your Apex Coins on the Nintendo Switch™, you can only access them there. Your Wallet for other platforms won’t be visible on the Nintendo Switch™.
- Progression-related content like accolades, XP/RP, and badges (ranked, 20 bomb/4k damage, etc.) cannot be granted by support. Instead, let us know via bug report.
If there aren't any server or content delivery issues, it's time to check your order directly.
- Close your game fully, then restart to see if your currency changed.
- If there was no change, your purchase may not have processed. You may need to try again.
- If it was used, check the Legends, Weapons, and More tabs under the Legend Locker section to see if any items were delivered directly to your collection.
- Make sure your connected accounts page is showing the right EA account and the correct platforms are linked.
- If you made the purchase on a platform that's not listed here, you may be signed into the wrong EA account.
- If you redeemed content from a promo code and it has not appeared, try launching Apex from the EA app.
Still missing?
If you're missing other kinds of content, check the link below for some additional details and steps for specific situations. If needed, you'll also be able to get in touch with the support team from here to take a look at anything still missing.
Find missing Apex Legends™ Packs, items, Legends, or Mythics
