Forum Discussion

borna_lk's avatar
borna_lk
5 months ago
Solved

In game chat system needs rework urgently

Hello, I’ve spent the last few days searching for answers, it’s heartbreaking that every answer leads back to “email us,” which in turn is responded with no solution.  apex legends is a game whe...
gameplay discussion
borna_lk's avatar
borna_lk
5 months ago

Dear Darko, I have done extensive searching on AHQ, and I do see you come up quite often,

thanks for replying but the only reason I am posting here is because I have reached out to the TOS, and as a community manager you are aware they do not provide any communication beyond “we’re not going to do anything.” 

For an account that has 3000+ hours and $3000 invested into it, the TOS has provided zero solution nor interest in communication after several attempts.

furthermore, my account did not violate the TOS, they took two words that have no bad meaning whatsoever by any dictionary, further added by the fact there are players on Xbox with gamertags the same as the messages inputted (xbox has the same standard of no hate speech or rude words when it comes to gamertags) 

it would be as if I use the word “elbow,” and someone interpreting it as an insult. If that is the case, then EA should not allow any in game chat because it is unfair, cruel and malicious to pick and choose who gets banned on words that are not considered vulgar, however someone on a mic can scream any racial slur, swear word they want with zero consequence, 

lastly, I know you’re just doing your job and there’s nothing you can do, but I just an account I spent the better part of 5 years on over 2 words that don’t violate the TOS. Only to beg, and plead my case to no avail. All that time and money, and there’s not even a human being I can speak to on the phone, truly heartbreaking.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 months ago

    If our TOS team has denied your appeal @borna_lk then it means they found evidence to support the ban. 

    Darko

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    5 months ago

    @borna_lk 

    In order to avoid things like this happening you need to make sure no one else uses your account BTW account sharing is against the ToS as well.

    Here are some tips for the future. See the bolded ones particularly. 

    Account Safety

    How to keep your account and hardware safe 101:

    1. Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to.
    2. Use strong passwords for the associated E-mail account. Keep track of your E-mail accounts and what they are connected to.
    3. Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the Org. revokes your E-mail or you leave the school, switch workplace etc and no longer have access to that E-mail you will end up having issues you do not want or need.  
    4. Do not share either of these passwords with others. Keep note of your passwords in a safe place.
    5. Enable two factor identification for both the game and associated E-mail accounts.
    6. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
    7. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
    8. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
    9. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
    10. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller. 
    11. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
    12. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
    13. Play fair, boosting and teaming are cheating.
    14. Play fair using cheating software or hardware is not fair and is really only cheating yourself.
    15. Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware?
    16. Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

    About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

    If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

    If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

    Contacting EA help https://help.ea.com/help/faq/using-ea-help

    • borna_lk's avatar
      borna_lk
      5 months ago

      Thank you for your message,

      that’s a problem in of itself as no one had permission to go on my account, so does that constitute it being hacked? 

      The reality is, I asked the EA TOS to not simply unban my account but to suspend it instead for any amount of time they deem fair for up to 1 year.

      again the 2 words they specifically emailed to say their banner my account over do NOT violate the TOS. So unless they are using a separate reason they are not willing to share details on, the account did not breach any other rules to my knowledge.

      i understand protocol and procedure, and i don’t see how anyone is benefited by my account having a permanent ban over a lengthy suspension, it would not be desirable for any player to lose access to their account for a whole year like I offered, but that should indicate the desperate position I’m out in when I’ve been banned for something such as this 

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 months ago

        If you allow others access to your system @borna_lk then you are responsible for any actions they take.


        It is your responsibility to keep your account safe and ensure that others cannot access it. 


        Darko

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