Hey all, if there is a ban on your account then you will need to speak with our TOS team: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
They are the only ones who can assist you.
Darko
In order to avoid things like this happening you need to make sure no one else uses your account BTW account sharing is against the ToS as well.
Here are some tips for the future. See the bolded ones particularly.
Account Safety
How to keep your account and hardware safe 101:
About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.
If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
Contacting EA help https://help.ea.com/help/faq/using-ea-help
Thank you for your message,
that’s a problem in of itself as no one had permission to go on my account, so does that constitute it being hacked?
The reality is, I asked the EA TOS to not simply unban my account but to suspend it instead for any amount of time they deem fair for up to 1 year.
again the 2 words they specifically emailed to say their banner my account over do NOT violate the TOS. So unless they are using a separate reason they are not willing to share details on, the account did not breach any other rules to my knowledge.
i understand protocol and procedure, and i don’t see how anyone is benefited by my account having a permanent ban over a lengthy suspension, it would not be desirable for any player to lose access to their account for a whole year like I offered, but that should indicate the desperate position I’m out in when I’ve been banned for something such as this
Community ManagerIf you allow others access to your system @borna_lk then you are responsible for any actions they take.
It is your responsibility to keep your account safe and ensure that others cannot access it.
Darko
Dear Darko,
as previously mentioned there is nothing that was inputted in chat that would violate the TOS to terminate,
Had my account been hacked, it would still not merit a ban. That’s why I am so upset by this
If I may ask you a question,
I’m sure you have many years spent working with EA,
how would you feel if after all those years of good behaviour, you were answering a question from a costumer and instead of the word “ask,” you accidentally spelt the a rude word used to describe “butt.”
and then you wake up to see your account permanently banned, all your assets deleted, and all those years never existed, furthermore there is no way to plead your case other than an email that sends the same (slightly altered) response every time.
the difference between that fictional scenario and mine is the word that was typed was not even a swear word but like any other word such as “ask.”
in my opinion it’s even more ridiculous now because if the case if the TOS team can pick and choose definitions of words then the chat system should be removed altogether. In no world does it make sense that a player can scream every swear under the sun, with zero consequence, and ban players who don’t use any swears in the chat, but maybe the TOS rep decided they’d ban anyway.
(also, how I know there was no swear inputted in the chat is because the first email they sent they listed the words they banned me over)
