My game progress has been completely reset

my game progress has been completely reset but I have 2075 hours played in the game and in addition I have made many paid purchases in the game I will send a screenshot. screenshot 12 shows my current game progress first level

в этих скриншотах ясно видно что у меня есть и много покупок за реальные деньги и плюс 2075 часов наигранный только в этом аккаунте