Reporting a toxic player that verbally agressive

I read the support article. It literally says to contact support, or report in game

On support website there is no such topic to report a player or harrasment, only takes you back to the help article - Loop.

In game, you can only report a player for being toxic ON CHAT.

Questions I need answer to officially:

1.) So how can I report someone who is verbally just unacceptable (Mind you not even a little kid, it was not a silly joke, it was a seriously very harrassing language from a grown man, to me who said or done nothing to provoke him)

2.) I want to report based on a recorded video (I got proof on youtube even and I can post this video wherever I want, so don't even tell me not to post here, I can post him on tiktok hundreds of times if I want to, but I don't I want him to get a ban, at least a temporary).

3.) I want to have a follow-up for my report. It's all nice and cool that I can report, I want to see the status, what has been done and when, in a timely matter. You take it seriously? Show me please. Or else everyone can be cruel and very sick talking in game, and this is why people say this player base is toxic to the extent that they stopped playing the game.

If nothing will happen this time, then I might consider stopping too. I'm a grown man I can take stupid people. But I won't. It's a game I'm here to have fun and not listen to a guy telling me to fk my mother, or unalive my family. In a game, this is unacceptable, especially when youth playing it and this is how you want to teach your kids to behave, and more importantly GET AWAY WITH IT NO PUNISHMENT?!!

This is unacceptable.