What is happening to my account.

I got sanction 11/Feb/25 1:23AM UTC.

I wasn't play the game that day so I thought I was hacked my account.

I sent the email about my situation and 2 days later, they sent me back that my sanction is removed.

BUT STILL I'M IN SANCTION.

Either EA doesn't care about it or send FAKE E-mail to mocking me.

Is there anyone who exprience same situation like me?