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invoker4y's avatar
3 years ago

about delete account

hello, i wanna know how to delete my account

i only play apex link steam, my origin account hacked and bind with a strange xbox id(pc player no xbox), now my apex got baned i cant delete origin account, it means i have to share my other games with cheater?  cheater all family cancer  , i swear i never cheated , im a avg 300 new controller player.

10 Replies

  • @invoker4y 

    To appeal your ban, go to https://help.ea.com/en/
    Log into your account
    On the home page, select “manage your account”
    A couple of options should drop down, select which one applies to you, in this case that would be my cases and ban history. If you would like to know why you were banned, select ban history. If you don’t see your van reason there, check your email (don’t forget to look in your junk mail!) you should have received an email notifying you of the ban, with the included reasoning.
    To appeal the ban, click the three lines on the top right corner of the website. From there, select “games”, then “apex legends”. Scroll to the bottom of the page, and click the button that says “contact us”. From there it will ask you if you want to create a case. From there it will ask you to fill out case information (game, platform etc.)
    You can appeal your ban up to three times. Be sure to provide ALL aplicable information into the case. If you do not get the ban removed, come back to AHQ to gain awareness for a ban you believe to be accidental. This can help, but only sometimes. There have been instances where people have been banned by mistake.

    If you believe your account has been compromised / hacked, or maybe you simply forgot your password, head to https://help.ea.com/en/ select “manage your account” for instances where you think your account has been compromised, select “security” and proceed from there. If you have forgotten your password, or want to change it, select “change or recover password”

    Best wishes and happy gaming!

  • invoker4y's avatar
    invoker4y
    3 years ago

    one day i login apex wanna play daily challenge i found the 2 match achived 1match, but i didnt play b4, i start rank match then got kicked, some player told me my account got hacked and cheated got baned , cuz i didnt turn on the origin login verification, today i chech the ban history it shows i got baned 8 AM, but i still sleep when 8 am.i saw my chat history when i first time know i got baned is 12PM

    after that i accept the apex ban cuz i didnt open the login verification,i wanna unlink the xbox id , support team refused , they said i got game baned, i wanna delete account still got refused cuz baned.

  • BigMacAttack8u's avatar
    BigMacAttack8u
    Seasoned Ace
    3 years ago

    @invoker4yYou are going to have to follow the steps above if you want your account, I’ll put them here as well:
    If you believe your account has been compromised / hacked, or maybe you simply forgot your password, head to https://help.ea.com/en/ select “manage your account” for instances where you think your account has been compromised, select “security” and proceed from there.

    lmk if you need more help 🙂

  • invoker4y's avatar
    invoker4y
    3 years ago

    thks ur reply , i just wanna know how to delete account if got game baned. 

  • BigMacAttack8u's avatar
    BigMacAttack8u
    Seasoned Ace
    3 years ago
    @invoker4y The thing is you can’t yet until you clear your name, it’s a whole process, but they are necessary hoops to Jump through.
  • invoker4y's avatar
    invoker4y
    3 years ago

    cheat is truth, but not me ,i only play steam apex ,i even dont know my account got hacked half year. maybe my account belong to cheaters. XD ty ea

  • BigMacAttack8u's avatar
    BigMacAttack8u
    Seasoned Ace
    3 years ago

    @invoker4yRegardless, you still have to prove that it wasn’t you to EA so that you can unlink it and get your account back.

  • invoker4y's avatar
    invoker4y
    3 years ago

    now i even cant delete the account, pc player no xbox , until i got baned i check the ea profile i found i bind with a xbox id. maybe nobody believe it....

  • BigMacAttack8u's avatar
    BigMacAttack8u
    Seasoned Ace
    3 years ago
    @invoker4y I’m not saying that you cheated, I’m just trying to help you with your problem, the necessary steps are above, and there is literally no other possible way. I do believe you, I’m trying to help you get your account separated and back to normal.

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