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MostlyEco_TTV's avatar
MostlyEco_TTV
4 years ago

Account Banned for NO REASON

Hello everyone! I just want to share my experience regarding this Issue.  I am also a victim of false ban by EA / Respawn. I believe that I was falsely reported / banned by EA. I am Innocent and a...
discussion
Asmodeus566's avatar
Asmodeus566
Hero+
4 years ago

@MostlyEco_TTV 

I am sorry to hear what has happened to you. 

It looks like your account may have been hacked and the hacker cheated on your account from what you describe.

You should contact and advisor via EA help in order to get your account back under your full control.

To be on the safe side after you have your account back enable to factor ID for your account and related e-mail along with changing passwords.

You should also try to have the advisor submit a ticket or provide you with info regarding their assistance so that you can submit a ticket with the ToS to attempt to get the ban lifted.

I hope all goes well for you and that my suggestions help you out.

MostlyEco_TTV's avatar
MostlyEco_TTV
4 years ago
@Asmodeus566 I sent them an e-mail twice already regarding my situation. They just say "Due to this violation, we will not remove the sanction that was applied to your account" I wish they review my account precise and accurate. I already send again an e-mail to them. I am 100% sure that I am not hacking. I also want them to tell me what did I do wrong in-game so I could know. I am very confused now and don't know what to do. That's my one and only account.
  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    4 years ago

    @MostlyEco_TTV 

    This might help you.

    MY ACCOUNT WAS HACKED

    Check out what to do so we can help you, fast.

    IF NONE OF THAT WORKED, CONTACT US Have this info ready:

    • The original email address on your EA Account.
    • Any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID.
    • Any invoice numbers from games you’ve bought through EA Desktop or Origin.

    How to get ahold of us

    1. Click Contact Us at the top of any page on EA Help.
    2. Select Origin.
    3. Choose any platform.
    4. Select Manage my account for the Topic and Can’t log in for the Issue.
    5. Click Select contact option.
    6. Tell us your name and your email address, then click Next.
      • If you know the email on your account, you can put that in here. If you don’t, just use your current email.

    Once you do, you'll get the option to speak with one of our Advisors who will do what they can to get you back into your account.

      • MostlyEco_TTV's avatar
        MostlyEco_TTV
        4 years ago
        @Asmodeus566 Thank you sir! yes I already did that for the 3rd time. because the 2nd e-mail they sent me was

        Hello,

        We have received your most recent correspondence expressing concerns about the action that was taken on your account.

        After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures.

        Due to this violation, we will not remove the sanction that was applied to your account.

        You can review the full User Agreement at http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

        After completing two full investigations into your complaint, we consider this matter closed.

        Thank you,
        EA Terms of Service

        Still got no idea why they ban me. I'm still defending my side.

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