Forum Discussion
EA_Aljo
Community Manager
4 years agoHi there, @MostlyEco_TTV
Unfortunately, we can't help with banned accounts through Answers HQ. If you've disputed the ban twice and are still declined, you can submit one more dispute.
- 4 years ago@EA_Aljo Hi! Goodpm sir, They always send me e-mail that they will not remove the sanction that was applied to your account. I already submitted the third one but I am afraid that they would reject it again. after reading multiple threads here, after the third one they will automatically cancel all my dispute. My point was hackers would probably forget this. like sweep this under the rug and create a new account to cheat again. People that are insisting like myself and others that they are not hacking and they're been banned / false positive hacking should be looked at. EA should consider us or look into our cases efficiently. Can I send again and again dispute regarding my banned account for no reason? I really need answers if I did anything wrong they should have let me know first or suspend my account for days first to warn me. but they instantly ban me without knowing if I am 100% using 3rd party programs. I'm still confused upto now. Still don't know what to do.
- 4 years ago@EA_Aljo I have my EA Data downloaded. and I found out that there are multiple logins from different country. but still they don't believe. I dont know what to do now. I'm very stressed and confused about my account right now. They keep insisting that I use 3rd party / being involve from cheating which is I dont think I did. I spent almost $600 to think that I will just risk my account to hack?
- EA_Aljo4 years ago
Community Manager
I'm really sorry, but we can't help with this. ToS will need to investigate your account again.
- 4 years ago@EA_Aljo I hope so. they should consider us insisting that we dont 100% hack. because if were literally a hacker. we would just create a new account and cheat again. make sense right? ToS should consider looking into our account efficiently. not just ban us from doing nothing. I'm so clueless
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