Forum Discussion

Newcomer

10 months ago

Solved

Account hacked and email changed

Yesterday I got home to see that someone had hacked my email and EA account. There's nothing really for them to take as I don't have any card details or anything stored on EA, however, they changed m...

XHelperZ
10 months ago
Heya,
Please follow the steps to re-secure your EA Account in this article: https://help.ea.com/en/help/account/secure-hacked-ea-account/
Though in your case I think it would be best to contact EA Support directly, though make sure to do so without logging into your own EA Account: https://help.ea.com/en/solutions/?product=ea-account&category=manage-my-account&topic=resecure-hacked-account
As the account is already compromised, and it's likely not possible to change any of the data yourself, making cases via your EA Account would likely not be a great idea as the hacker might close these cases or interfere in some way.

XHelperZ

Hero+

10 months ago

Heya,

Please follow the steps to re-secure your EA Account in this article: https://help.ea.com/en/help/account/secure-hacked-ea-account/

Though in your case I think it would be best to contact EA Support directly, though make sure to do so without logging into your own EA Account: https://help.ea.com/en/solutions/?product=ea-account&category=manage-my-account&topic=resecure-hacked-account

As the account is already compromised, and it's likely not possible to change any of the data yourself, making cases via your EA Account would likely not be a great idea as the hacker might close these cases or interfere in some way.