Forum Discussion

Newcomer

1 year ago

Solved

Account hacked and email changed

Yesterday I got home to see that someone had hacked my email and EA account. There's nothing really for them to take as I don't have any card details or anything stored on EA, however, they changed m...

XHelperZ
1 year ago
Heya,
Please follow the steps to re-secure your EA Account in this article: https://help.ea.com/en/help/account/secure-hacked-ea-account/
Though in your case I think it would be best to contact EA Support directly, though make sure to do so without logging into your own EA Account: https://help.ea.com/en/solutions/?product=ea-account&category=manage-my-account&topic=resecure-hacked-account
As the account is already compromised, and it's likely not possible to change any of the data yourself, making cases via your EA Account would likely not be a great idea as the hacker might close these cases or interfere in some way.

xdmdsw528rp6

Seasoned Newcomer

1 month ago

I'm having the same issue

xdmdsw528rp6
Seasoned Newcomer
1 month ago
I've been given vague answers and not actual information as to why they can't help me.
- Midnight9746
  Hero+
  1 month ago
  x7ks75dkb53w & xdmdsw528rp6 As mentioned by XHelperZ, you would need to contact EA Support:
  
  XHelperZ wrote:
  Heya,
  
  Please follow the steps to re-secure your EA Account in this article: https://help.ea.com/en/help/account/secure-hacked-ea-account/
  
  Though in your case I think it would be best to contact EA Support directly, though make sure to do so without logging into your own EA Account: https://help.ea.com/en/solutions/?product=ea-account&category=manage-my-account&topic=resecure-hacked-account
  
  As the account is already compromised, and it's likely not possible to change any of the data yourself, making cases via your EA Account would likely not be a great idea as the hacker might close these cases or interfere in some way.