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Trebeh_oJ's avatar
Trebeh_oJ
Seasoned Newcomer
7 months ago
Solved

Account recovery

How do I get into contact with live help or a human. I don’t want to receive automated messages. 
Midnight9746's avatar
Midnight9746
Hero+
7 months ago

Trebeh_oJ​ When you go through EA Help, you are talking to a real person, (even through email).

  • Trebeh_oJ's avatar
    Trebeh_oJ
    Seasoned Newcomer
    7 months ago

    Then why do I recieve the same automated response every time. 

    • Midnight9746's avatar
      Midnight9746
      Hero+
      7 months ago

      Trebeh_oJ​ To better help and assist players, the EA Support Team and the EA TOS Team do use templates to quickly ask questions, provide their names, etc. to players who contacts them.

      If you're appealing a ban and you're getting a message that states to "not expect anything further", that message is automated as after your 3rd ban appeal, your 4th, (and onward), appeals are auto closed by the system.

      • Trebeh_oJ's avatar
        Trebeh_oJ
        Seasoned Newcomer
        7 months ago

        Is there anything I can do to bypass that automated message. I have had warnings on a separate account but not all for the same reasons. So I feel that it is unfair that I receive this automated message when I’m willing to fix the problem. Especially when I’ve put in 5k hours and hundreds if not a thousand dollars into a game. When I have complied pretty much every time I’ve been suspended. Thank you for all your help it means a lot that you have reached out for me. Any other help you can give me would obviously be undoubtably appreciated. 

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