Hi @Sp4ceb4lls,
If you feel that we've made a mistake, then feel free to reach out to our ToS team via the last link that they provided in the mail.
https://help.ea.com/uk/help/account/information-about-banned-or-suspended-accounts/
EA SPORTS FC™ TeamYou can fill in all the details on a Sunday, that's no problem @Sp4ceb4lls 🙂
Once the information has been sent, then you'l receive a reply from our ToS team when they were able to review your dispute. When you'll receive a reply depends on when they'll be able to get to your dispute, all I can ask is for your patience.
@EA_Jason wrote:You can fill in all the details on a Sunday, that's no problem @Sp4ceb4lls 🙂
Once the information has been sent, then you'l receive a reply from our ToS team when they were able to review your dispute. When you'll receive a reply depends on when they'll be able to get to your dispute, all I can ask is for your patience.
For an answer I have to wait 24-48 hours and usually comes from an automated replay ... my account is suspended for 72 hours, so yeah ... i already know their answer, is gonna be waste of time... anyway long story short after 2500 hours played on this game (you can verify) and 150£ spent (you can also verify) i m very disappointed and unhappy! put that in your TOS!
@Sp4ceb4lls To put it bluntly bud, it probably will be a waste of time yes.
This is an exert from the User agreement, which the username you had previously breached. Therefore from EA's point of view, the ban is justified as you agree to this when creating an account.
Play time and monetary expenditure don't give you immunity to the user agreement.
@MandatoryIDtag wrote:@Sp4ceb4lls To put it bluntly bud, it probably will be a waste of time yes.
- If an EA Service requires you to create a "user name" or a "persona" to represent you in game and online, you should not use your real name and may not use a user name or persona that is used by someone else or that EA determines is vulgar or offensive or violates someone else's rights.
This is an exert from the User agreement, which the username you had previously breached. Therefore from EA's point of view, the ban is justified as you agree to this when creating an account.
Play time and monetary expenditure don't give you immunity to the user agreement.
Well i don t totally agreed with that user agreement but i want to play the game!
I m not asking for immunity for the time and money i spent in this game, i m asking for competency from people that work at this game! like fixing the game errors, bugs, getting rid of all the cheaters once and for all, upgrade and optimize the servers!
To be honest i used that username as a form of "protest" as i m sick of all the problems that this game has, every patch there are more issues on top of the ones they introduced in the patch/update before that!
These are my TOS!
Community ManagerCommunity Manager
