Accounts that engage in ghosting are not banned.

Accounts that engage in ghosting are not banned.　I'm being harassed by the same group of people every day, but they don't get banned even when I report them.　I am Japanese. I am writing this using a translation machine. I apologize if the sentences are strange.　When I contacted support for help, they directed me to this chat link. I would appreciate it if you could let me know if you have any solutions.