Forum Discussion

Harsj's avatar
Harsj
Seasoned Newcomer
11 days ago
Solved

Alright listen

So this is not my original account since it is banned.  So few days ago i went on apex legends and i saw that i got banned so i looked for what and it was for hateful conduct and it was on a day and ...
  • EA_Mako's avatar
    11 days ago

    Hey Harsj​,

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look. Please keep in mind that you are responsible for the activity on your account, and sharing your account (even with a sibling) is against our rules for situations very much like this one.

    If our Terms of Service team has already completed multiple appeals and declined to remove the penalty, that would be permanent and is not something that can be removed through any other channels including the forums, I'm afraid. 

    Any purchases you're trying to refund would need to fit these criteria, but typically refunds are not possible for accounts that have been penalized unless the penalty is first removed.