Honest players who invest (time and money) get banned without letting justify themselves, and if they do, they get disregarded by EA.
However, hackers will EASILY get away with their toxic shenanigans, and let voice chat abusers (swearers, downgraders, non-English speakers on English channels etc.) live their days cuz they have NO WORKING systems to prevent these.
EA is tragic at best, and we keep on playing because the game (at base) is good. Any improvements/ changes are usually for the worst. ''Well, ItzzzTimmy is not complaining since we're paying him money, so we guess the game has been peak since it came out.'' as they ignore EVERY major complain about the game from the larger player base.
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