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DarthValtrex
4 years agoHero (Retired)
@JesseNazz Did you submit a support ticket? And bug report?
I’ll make sure the CM is aware of this when I get home from work.
There have been issues with past heirloom events, EA always makes it right. So please just be patient and let them fix it.
I’ll make sure the CM is aware of this when I get home from work.
There have been issues with past heirloom events, EA always makes it right. So please just be patient and let them fix it.
4 years ago
Ea live support told me there is no procedure to fix issues like this. The same thing happened to me the other night
- DarthValtrex4 years agoHero (Retired)@DomPlayz101 It’s a known issue and itMs being looked at. EA and respawn always make this right.
- 4 years ago
I'm not so sure, over the course of 2 days I've had my case transferred to at least 5-10 different support members, who have just told me there is no way to add the heirloom to my account, then proceeded to avoid my request for a refund and answer any part of my question except for the refund question. Slightly concerned if I'm just not gonna get it at all.
- 4 years ago
@SkyMirage25 It would be a legal breach on their part to leave this issue you're having unresolved.
It should get sorted....eventually, reddit also filled with people reporting this issue so its definitelyon their radar.
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