Forum Discussion

5 years ago

Apex Legends Twitch Prime gaming loot missing.

About a week ago I started to notice that I haven't received any of my twitch prime loot since I unlocked valkyrie to see the new prime gaming outfit that you get for free but the outfit wasn't there...

discussion

StupendousJJ

5 years ago

@pandareno1999 I already redid the account link from the EA website just now and I went back to my twitch prime account and clicked on the valkyrie outfit to see what it would say but it states that it's already been claimed(since I did claim it almost a week ago) like if I never redid the account link.

pandareno1999

Hero+

5 years ago

Bummer, sorry!

StupendousJJ
5 years ago
@pandareno1999 it's fine, thanks for the help though.
- EA_Illium
  EA Staff (Retired)
  5 years ago
  @StupendousJJ Sorry for the delay, If you sign in to help.ea.com, Can you try selecting Accounts (at the top) > My cases > the case > Resume?
  
  If not If you select the contact us option at the top, it might show you your existing case with the option to make a new one, can you see if either will allow you to finish making the case to select a contact option?
  - StupendousJJ
    5 years ago
    @EA_Illium It is saying that I currently do not have any cases with you guys.