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StupendousJJ's avatar
StupendousJJ
5 years ago

Apex Legends Twitch Prime gaming loot missing.

About a week ago I started to notice that I haven't received any of my twitch prime loot since I unlocked valkyrie to see the new prime gaming outfit that you get for free but the outfit wasn't there...
discussion
StupendousJJ's avatar
StupendousJJ
5 years ago
@pandareno1999 I already redid the account link from the EA website just now and I went back to my twitch prime account and clicked on the valkyrie outfit to see what it would say but it states that it's already been claimed(since I did claim it almost a week ago) like if I never redid the account link.
pandareno1999's avatar
pandareno1999
Hero+
5 years ago

Bummer, sorry!

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      5 years ago
      @StupendousJJ Sorry for the delay, If you sign in to help.ea.com, Can you try selecting Accounts (at the top) > My cases > the case > Resume?

      If not If you select the contact us option at the top, it might show you your existing case with the option to make a new one, can you see if either will allow you to finish making the case to select a contact option?
      • StupendousJJ's avatar
        StupendousJJ
        5 years ago
        @EA_Illium It is saying that I currently do not have any cases with you guys.

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