Forum Discussion

5 years ago

Apex Legends Twitch Prime gaming loot missing.

About a week ago I started to notice that I haven't received any of my twitch prime loot since I unlocked valkyrie to see the new prime gaming outfit that you get for free but the outfit wasn't there...

discussion

pandareno1999

Hero+

5 years ago

Bummer, sorry!

StupendousJJ

5 years ago

@pandareno1999 it's fine, thanks for the help though.

EA_Illium
EA Staff (Retired)
5 years ago
@StupendousJJ Sorry for the delay, If you sign in to help.ea.com, Can you try selecting Accounts (at the top) > My cases > the case > Resume?

If not If you select the contact us option at the top, it might show you your existing case with the option to make a new one, can you see if either will allow you to finish making the case to select a contact option?
- StupendousJJ
  5 years ago
  @EA_Illium It is saying that I currently do not have any cases with you guys.
  - EA_Illium
    EA Staff (Retired)
    5 years ago
    @StupendousJJ Can you clear your cookies/cache or try a different browser and see if you can make a new case?
- StupendousJJ
  5 years ago
  @EA_Illium When I press the "contact us" button, do the same process as I did before, and press the "select contact option" button it just immediately shows me my case info again.