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StupendousJJ's avatar
StupendousJJ
5 years ago

Apex Legends Twitch Prime gaming loot missing.

About a week ago I started to notice that I haven't received any of my twitch prime loot since I unlocked valkyrie to see the new prime gaming outfit that you get for free but the outfit wasn't there...
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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago
@StupendousJJ Sorry for the delay, If you sign in to help.ea.com, Can you try selecting Accounts (at the top) > My cases > the case > Resume?

If not If you select the contact us option at the top, it might show you your existing case with the option to make a new one, can you see if either will allow you to finish making the case to select a contact option?
StupendousJJ's avatar
StupendousJJ
5 years ago
@EA_Illium It is saying that I currently do not have any cases with you guys.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @StupendousJJ Can you clear your cookies/cache or try a different browser and see if you can make a new case?
  • StupendousJJ's avatar
    StupendousJJ
    5 years ago
    @EA_Illium I've already tried deleting my cookies/cache and I've went on a different website browser to make a new case but it still automatically states my case info and doesn't give me the option to "select a contact option".
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @StupendousJJ would it be possible to get a video of how it looks from your end?
  • StupendousJJ's avatar
    StupendousJJ
    5 years ago
    @EA_Illium I sent you a video showing my issue in your direct messages.

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