Forum Discussion

1 year ago

Solved

Apex wrongful ban!

I need to speak to a developer or someone real in support staff as my account was wrongfully banned on September 16, 2024. I have over 1000 hours on the game, 4 heirlooms, and had spent hundreds of d...

discussion

OldTreeCreeper
1 year ago
@Chuck_DiLo Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this EA guide on bans and suspensions :

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.

It is my understanding that you can appeal a ban a number of times, up to 3. Sadly if you have already put in 3 appeals, its likely that the ban is permanent.

OldTreeCreeper

Hero+

1 year ago

@Chuck_DiLo Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this EA guide on bans and suspensions :

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.

It is my understanding that you can appeal a ban a number of times, up to 3. Sadly if you have already put in 3 appeals, its likely that the ban is permanent.

Chuck_DiLo

1 year ago

@OldTreeCreeper Yes that is what I have been told but every time I file a dispute they do not give me any information. They have yet to tell me what I did and just say that the ban will not be reversed. Which is ridiculous because how can I be banned if they can not even tell me what I did. Thus I know that there is some way to get in contact with someone from TOS team directly. And I need this situation to be resolved.