Banned account and cross-progression
Back in the old days I was banned due to me being a kid and trying (cheats) that I think they were cool, I got banned, 2-3 years later and I still tried to appeal to my ban, of course I admitted to cheat in the game and I regret it a lot. I would love to be part of the players that can cross-progress. My main progress is in my Playstation, however my PC account is banned (EA account that is also associated with Playstation), I miss playing Apex Legends, and I would love to continue my Playstation progress and play with my sister without having to play on console, but I can't due to a stupid mistake I made.
I understand that my decisions were stupid and I understand the judgement that can come with this post. I did wrong and we all make mistakes, this was one of them.
Under this line there's a live chat transcript that happened like 20 mins ago. If anyone can truly help me I would be thankful.
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Kuldeep (03/11/2023, 21:19:06): Hey Alex, nice to meet you. I hope you are doing well.
Kuldeep (03/11/2023, 21:19:07): May I know the issue to assist you better?
Alex (03/11/2023, 21:19:41): Yes
Alex (03/11/2023, 21:20:50): So my pc account is banned and I tried a lot of ways to appeal I always get denied, I was hoping to get back to play Apex Legends, I got banned for cheating, I was kid and I admitted my mistakes, however, I love this game but being restricted to play on Playstation only leaves me sad and hopeless because I would love to play with my sister without having to turn on my console
Alex (03/11/2023, 21:21:18): My biggest progress is in my Playstation account I'm prestige 2, and I play the game on that account since the release of mirage and caustic
Alex (03/11/2023, 21:22:05): I would love to start playing on pc with that account but it will not let me merge both accounts and get the playstation progress on my pc, since well, the pc account is banned, can you please help me?
Kuldeep (03/11/2023, 21:22:57): I understand it might be inconvenient for you, do not worry, I will help you to raise a dispute to remove the sanction from your account.
Kuldeep (03/11/2023, 21:23:00): Can I get the email address associated with the Origin/EA Account to check if we are working on correct account?
Alex (03/11/2023, 21:23:10): ***********@gmail.com
Kuldeep (03/11/2023, 21:23:15): Thank you for the information.
Alex (03/11/2023, 21:23:18): But it's hopeless Mr. Kuldeep
Alex (03/11/2023, 21:23:38): I always get denied even if the ban was almost 2-3 years ago
Alex (03/11/2023, 21:24:11): Can't my Playstation progress be associated with another EA account without me losing progress?
Kuldeep (03/11/2023, 21:26:45): Alex, I have checked the details with our TOS team and found that the decision is final and you have received an email to confirm the decision. We will not be able to raise a new dispute as the limit has been reached
Alex (03/11/2023, 21:27:10): Alright, well what options do we have Mr. Kuldeep
Kuldeep (03/11/2023, 21:27:40): We will not be able to raise a new dispute as the limit has been reached
Kuldeep (03/11/2023, 21:27:43): I am thankful to you for being co-operative throughout this case. Is there anything else I can help you with?
Alex (03/11/2023, 21:27:48): Yes
Alex (03/11/2023, 21:28:05): How can I get my playstation progress in another EA account?
Kuldeep (03/11/2023, 21:29:55): As there is ban on the acount, we will not be able to unlink the PS Account.
Alex (03/11/2023, 21:30:19): Yeah but the PS account is not banned, it's fully functional
Alex (03/11/2023, 21:30:34): Only the EA account on PC
Kuldeep (03/11/2023, 21:30:53): If this was in my hands, I would have been the happiest person to help you. Unfortunately, I am bound by company policy and process not to do this. I hope you can understand the situation like now. I will be notifying our team, I've raised the feedback to the concern team and if we'll have the option in future, I'll be glad to do that. So please be assured and that's the least I can do for you.
Kuldeep (03/11/2023, 21:31:04): Would there be anything else I may assist you with?
TLDR;
I got banned for cheating 2-3 years ago, and I still appeal my ban to this day due to me regretting my mistakes and wanting to play with my sister, after hearing about the new cross-progression I was questioning if I could use my Playstation account (not banned) on my PC account (banned), unfortunately not.
