Banned but not banned
I logged in to apex through steam for the first time, normally play on ps5. When I try to enter a game it says “client’s game account has been banned” however upon looking up my accounts ban history ...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @kilij840,
I understand the confusion. There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:
@EA_Help wrote:
You may have bans or suspensions that don't show on this page.
Terms of Service aim to send an email out when bans are added. There may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address 'noreply@ea.com'. If you don't have an email from EA about a ban or suspension, you can still pop in an appeal if you believe it was added to your account/game mistakenly by filling out the web form.
- EA_Lanna
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