Banned, no way to appeal for weeks then rejected in 10 minutes

I want to share my full experience here. The details at the beginning are just for reference, but what really matters is what happened afterwards.

My account was banned after my last session around 11 March 2026. I was not banned during gameplay — I had already exited the game when the ban happened. According to the data I could download, my last match ended at 2026-03-11T19:06:17Z (disconnect by user), anti-cheat activity ended at 19:12:01Z, and the ban was applied later at 20:44:07Z. So the ban clearly happened after I stopped playing.

What makes this even more frustrating is that I actually had NVIDIA Instant Replay enabled specifically in case something like this ever happened. But since the ban occurred well after I exited the game, the replay buffer (which only keeps the last ~20 minutes) was useless. There was simply no way for me to capture the moment the ban was applied.

Also, according to my data, the previous time I played before March 11 was March 8 — when I was streaming. So there is a clear gap in activity, and I do have full recordings from that session which I am completely willing to provide.

I’m not going to argue endlessly about whether the ban is correct. I’ll just state clearly that I did not use any cheats — no aimbot, no aim assist tools, no XIM/Cronus/Strikepack, no scripts, no cfg exploits. I’ve read the rules and I know what is allowed.

The only things I did that might look different are these: I use UU Accelerator because otherwise my ping is over 300ms and I can’t realistically play on Asian servers, while matchmaking in Australia can take extremely long. I modified a keybind config to invert sprint behavior (auto sprint by default, hold to walk), and I edited my videoconfig.txt to get a proper 16:10 resolution on a 2K monitor.

I also own a controller, but I haven’t used it in Apex for a long time — during my last sessions it was only plugged in via receiver and not actually used. The receiver being plugged in does not activate the controller, and throughout my gameplay the in-game input indicators consistently showed keyboard and mouse only, with no controller input detected at any point.

My keyboard is a Nuphy 60 HE (magnetic switch), and my mouse is an ATK F1 Extreme, both of which I have been using consistently for months without any changes. I do not use any macros or input automation. The only configuration on my keyboard is enabling the rapid response feature for WASD keys, which is a built-in hardware feature and does not inject or modify inputs.

This also happened during the recent anti-cheat wave targeting converter-type devices. I understand and fully support banning those devices, but I have never used any converter or similar hardware.

If anything, my system environment should be even cleaner than usual. About two weeks before the ban, I completely reinstalled Windows because another FPS game’s anti-cheat broke my WSL environment, which I need for development. So my system was essentially fresh at that point.

I can also see that I was reported multiple times for aim snap, which might be related, but again, I have never used anything that would cause that. I clearly stated in my appeal that I can provide video evidence, and I am still willing to do so.

All of that is just context.

The real problem started after the ban.

For over two weeks, I couldn’t even submit an appeal. The EA Help website just loops you between pages — one explaining appeals, and one where submissions fail with “case not created.” There is no clear way to contact a real person, only an AI chatbot giving irrelevant answers. I couldn’t find any proper entry point to reach support. I was effectively locked out of the appeal system entirely.

In the end, the only way I managed to contact a human was by logging out and choosing a completely unrelated support category. That workaround came from this forum, not from EA’s own system.

To be clear, I don’t blame the support agent. He did what he could and helped create a case for me. But he also can’t fix a broken system.

And then came the part that really made me give up.

The case was created at 10:54 AM and declined at 11:04 AM — about 10 minutes.

No one contacted me.
No one asked for the video evidence I explicitly offered.
No one gave me a chance to provide anything further.

I mentioned multiple times that I have recordings. I told the support agent as well. I was even told there might be a way to submit them later. But in reality, nothing happened. The case was simply closed with a template response.

At that point, it’s hard to believe anyone actually reviewed the information. In such a short time, it really makes you question whether a human was involved at all.

After spending two weeks just trying to submit an appeal, this “review” felt meaningless.

And honestly, that’s the worst part of this entire experience.

I’ve seen other games handle uncertain cases differently. For example, in some cases games like Valorant may apply temporary restrictions when behavior looks suspicious but cannot be fully confirmed, instead of immediately issuing permanent bans without giving players any real opportunity to respond. In comparison, this process felt extremely one-sided.

I used to genuinely enjoy Apex. I’ve told many people it’s one of the best FPS games out there. I’ve been a long-time EA player as well — I’ve played Battlefield 1 and V, pre-ordered Battlefield 6, and finished Titanfall 2’s campaign. I was even invited to Battlefield Labs testing, although I couldn’t participate. I’ve never had any issues on my account before.

But after going through this, I’m just tired.

At this point, this doesn’t even feel like an appeal system anymore. It feels like decisions are made without any real way for players to respond or provide evidence. And the fact that I can only even say this here on the forum — because there is no proper way to submit a complaint through the official system — says a lot.

I could create a new account and keep playing. But I don’t want to.

After this experience, I won’t be playing Apex anymore, and I won’t be spending time or money on EA titles going forward.

I’m sharing this so others know what the process currently looks like. If something goes wrong, don’t expect a real chance to explain yourself.

And that’s why I’m walking away.