Banned on Apex Legend but nothing appears in EA Help Ban History
Hi I recently went in to play Apex Legends for the first time in a long while but while loading in i was kicked out back to the main screen with the prompt " The client's game account has been banned: Banned". Which I have no idea why I'd be banned so I tried to dispute it but nothing shows in the "My bans History" at EA help. There was a time my account was hacked but I've resolved that so what am I suppose to do in this scenario? Contact Respawn?
Hi @chardium,
There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:
@EA_Help wrote:
You may have bans or suspensions that don't show on this page.
Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address 'noreply@ea.com'.
If you don't have an email from EA about a ban or suspension, please know you can still appeal a ban you believe was added to your account/game mistakenly by filling out the webform.
- EA_Lanna
