Recently me and my friends are having error while playing the game. When we are in matchmaking the screen freezes and then we get an error saying "Connection to server timed out. See EA for additional information". I'm from Pakistan and we also dont have a decent servers to play on. I'd be very thankful if u solve this error problem. TY

Hey @heisenbergelev11 to start with I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ Darko

They do not seem to help. This error is something else. I think its our servers if they are then I would really recommend u to fix the issue in our servers. If its our region plz reach out to this error problem and solve it. I'd be very thankful.

Hey @heisenbergelev11, can you share your UO Trace with us so we can take a look at your connection. Darko

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst* Unknown Host * 192.168.0.1 1 0ms 0ms 0% 203 / 203 0ms / 0ms* Unknown Host * 192.168.255.14 2 7ms 6ms 0% 203 / 203 6ms / 15ms* Unknown Host * 0.0.0.0 3 0ms* Unknown Host * 0.0.0.0 4 0ms* Unknown Host * 0.0.0.0 5 0ms* Unknown Host * 0.0.0.0 6 0ms* Unknown Host * 0.0.0.0 7 0ms* Unknown Host * 0.0.0.0 8 0ms* Unknown Host * 0.0.0.0 9 0ms* Unknown Host * 0.0.0.0 10 0ms* Unknown Host * 0.0.0.0 11 0ms* Unknown Host * 0.0.0.0 12 0msda2.gos.ea.com 159.153.64.173 13 221ms 220ms 0% 201 / 201 220ms / 227ms

Hey @heisenbergelev11 there's not a whole lot of info there but on your last hop you do have an incredibly high pint time. A ping over 220ms is certainly going to result in you seeing connection issues, if you have not already tried the steps I posted above then I would recommend doing so now. It's also worth speaking with your ISP and showing them your UO Trace, they will be able to see the issue and work with you on improving your connection.Darko

Forum Discussion

heisenbergelev1

5 years ago

Connection to server timed out Error

Recently me and my friends are having error while playing the game. When we are in matchmaking the screen freezes and then we get an error saying "Connection to server timed out. See EA for additional information". I'm from Pakistan and we also dont have a decent servers to play on. I'd be very thankful if u solve this error problem. TY

discussion

11 Replies

EA_Darko
Community Manager
4 years ago
Hey @meinvisiblepixel you have some very high ping times there. Can you re-run the UO Trace and this time allow it to send 100 packets?

Based on what I can see, I would recommend that you speak with your ISP and show them your UO Trace, they will be able to see the issue and work with you on fixing it.

Darko