Solved
Customer Support's Still Awful.
Absolutely the worst customer service. It's ridiculous. Was 'sanctioned' for swearing once several months ago. No clue what this means. I think it's meant to be a ban? Like, for my entire account? ...
- “Interfere with or disrupt another player's use of an EA Service. This includes disrupting the normal flow of game play, chat or dialogue within an EA Service by, for example, ***using vulgar or harassing language***, being abusive, excessive shouting (all caps), spamming, flooding or hitting the return key repeatedly.”
I understand your frustration but yes hidden under the seas of text they have a right to warn and ban for language. Safest thing is just do not use chat. I agree that they have double standards considering the content and languages in their games. But you just have to walk on eggshells. Mute everyone if you have to. Protect yourself.
https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/#section6
