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havokbethygame's avatar
havokbethygame
2 years ago
Solved

EA Help "Waiting On Player"

Case #144892268 Game: Apex Legends Platform: Microsoft Xbox One Category: Missing Content I separately purchased $10 and $5 worth (1,000 & 500) of Apex Coins (AC) on May 10th, 2023 through the in...
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  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @havokbethygame 

    Waiting on player means an advisor responded and is waiting for you to respond next. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@warslag 

Waiting on player means the advisor responded and is waiting for a response from the player that submitted the case.

imbbsheep's avatar
imbbsheep
2 years ago

How should players respond to customer service? I can’t find an option to reply to customer service at all, and I haven’t received any customer service messages.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @imbbsheep 

    You can view your cases by logging in at help.ea.com.

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