Forum Discussion

qingyoudu2001

3 years ago

Solved

EA Seal my account by mistake

My account was blocked. Interestingly, I wasn't playing APEX at all during that time. I reported it to the customer service department on the same day. Do you know how they did it? The results came o...

discussion

EA_Darko
3 years ago
You will need to speak to our Terms of Service team in relation to any ban @qingyoudu2001

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.

Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.

Choose your platform.

Select Manage my account, then Banned or suspended account.

Fill out any other details below.

For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.

Click Select contact option.

Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

qingyoudu2001

3 years ago

Do you think I didn't ask for help in EA help?I asked for help at least 3-4 times！！！3-4 times！！！！！If you really helped me, would I be so angry?I don't think you actually helped me check my account at all.Every time you ask for help, the document is the same reply.

EA_Darko

Community Manager

3 years ago

If our TOS team have denied multiple appeals @qingyoudu2001 then there is no one who can change this.

Darko

qingyoudu2001
3 years ago
It's not up to you whether you can change it or not.We are passive.Will you check or help players?Who knows?right to speak、power to make decisionIt's all your decision.We normal players are like lambs on the chopping board.You can trample and kill at will.Our fairness and justice are like an abyss.I want to speak, but I can never speak.My account with a large amount of money was blocked by you.You are bandits!When I appeal for my rights and interests Your team Shut me up forever with a ruthless gun.Those professional players and A very popular anchor Once their accounts are banned It was unsealed the next day.However, we ordinary players have to face the harm that our account does not have at any time.Your understatement of denial Let my time and money go away forever.Although my account has been banned， But I created a new account again.I proved myself with my strength.I have the ability to reach the level of a master.I am the master, and I am the top hunter.And you can only bully ordinary players forever.You can never beat plug-in players.You can never stop a powerful player.All you lost was a player's purse.You have lost a loyal follower forever.
- EA_Darko
  Community Manager
  3 years ago
  Going to go ahead and lock this now @qingyoudu2001.
  
  If our TOS team has denied your appeals then there is nothing we can do to change this.
  
  Darko