This thread is for anyone who believes they were banned by mistake.
Please like this post and leave a comment so the scale of the issue can be seen more clearly.
If your appeals were rejected with the same repeated response and without explanation, share your experience below.
The goal is to understand how widespread this problem may be.
5 year ban over a single 2021 chat line and contradictory support responses.
(sorry If my English bad) I have gotten into the same problem for more than three months. I did search around on this forum and I saw mutiple cases that keep happening in that last few months. I get fail ban even before the cheater ban report from social media so I can believe this fail bans wave has happened for awhile now. As the usual reason, "Gameplay Enhancement" is an excuse that their horrible anti-cheat put into my face.
This happens right after I played few round of bot royale but the strange thing I did not get any ban until I close my game. At that same day (12.24.2025 for specific), I open the game after 3 hours and the false ban had already there with not any email from their service. Several ban appeals have been made but same as orther legit player get into same situation I only get same respond that is literally written by AI bot. After I have appealed 10 times on my false ban case, nothing change so I keep create other new case but until March the most frustration thing happen. They do not allow me make any new ban appeal, everytime I try to make new appeal the new case will not be created. This prove that TOS team or something so called like that know about this but the only things they care is money and pro player/streamer words so they just lock my appeal system and see nothing happen.
The situation will not end because the new false ban case will appear after few hours. This cause a lot of frustration to legit player when now they lost a lot of money and progression. To put more misery in it, Legit player get accused for being cheater by other players who blindly believe in EA tell that
they ban cheater (which should have no been believed form the start when you already know how bad their reputation is).
Такая же беда !
Community Manager
