Forum Discussion

Rising Novice

8 months ago

Falsely banned and appeals get declined fast.

i have been banned from apex, with no reason given but I'm gonna assume cheating or autoban. i am not and have not ever cheated, I have been pred so many times, including #1 pred since console, last I checked you can't run around cheating on console so why would I start now? esp since I play only casually, no one has offered me any help or assistance, I just get snuffed at in the ban discord. surely there is options here, maybe I was hacked, maybe I was auto false banned, maybe it was a name idk I'm kinda confused and annoyed by the fact years of progress and money is gone.

discussion

12 Replies

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VoringVorb
Rising Novice
3 months ago
there is no way to contact the EA TOS Team... it just redirects you to the self serve options when you submit any type of the webforms??
Midnight9746
Hero+
3 months ago
VoringVorb wrote:
there is no way to contact the EA TOS Team

VoringVorb There is a way to contact the EA TOS Team:

The link provided for "the web form" goes here: https://help.ea.com/en/help-tools/penalty-history/:

The next link that is provided goes here: https://help.ea.com/en/customer-care/, which is the web form where you would submit an appeal for your ban:

Note: The EA TOS Team only allows players to appeal a ban up to 3 times, and if a player attempts to make a 4th, (or more), case to appeal their ban, it will be automatically closed by the system.

This means that if you had already made 3 appeals, your ban will be upheld, (and your ban cannot be overturned by any other means).