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alecbishop11's avatar
alecbishop11
3 years ago
Solved

Hey I got a PS5 and when you select start it just says something went wrong?

I got a PS5 just downloaded game fully up to date and when I hit start, it just says something went wrong. How do I fix this problem?
discussion
  • EA_David's avatar
    EA_David
    3 years ago

    Edit: Thank you for the continued patience while this was being investigated, everyone. 

    We're seeing this should now be resolved, however if you're still running into this please try the steps below and let us know if the issue continues.



    1. Close the game
    2. Go to ea.com and choose to Sign In.
    3. Choose your console's login option.
    4. Follow the instructions and link your console and EA accounts if prompted.
    5. Start the game back up.



    @alecbishop11, when you log in (be sure to use the PS login option) you should be prompted to accept terms when you log in. If this isn't happening for you, I wonder if you can use your PSN account starting with a "N" and see if anything changes.

alecbishop11's avatar
alecbishop11
3 years ago
@hayhor So where on the website can I accept the terms of my PSN credentials?
  • hayhor's avatar
    hayhor
    Hero
    3 years ago
    @alecbishop11 According to the article if that is needed it should just pop up.
    • Olden_Bane's avatar
      Olden_Bane
      3 years ago

      I'm not getting any pop-up?

      • hayhor's avatar
        hayhor
        Hero
        3 years ago
        @Olden_Bane You may not get a pop up. Did you try both scenarios David mentioned?
    • EA_David's avatar
      EA_David
      Icon for Community Admin rankCommunity Admin
      3 years ago

      Edit: Thank you for the continued patience while this was being investigated, everyone. 

      We're seeing this should now be resolved, however if you're still running into this please try the steps below and let us know if the issue continues.



      1. Close the game
      2. Go to ea.com and choose to Sign In.
      3. Choose your console's login option.
      4. Follow the instructions and link your console and EA accounts if prompted.
      5. Start the game back up.



      @alecbishop11, when you log in (be sure to use the PS login option) you should be prompted to accept terms when you log in. If this isn't happening for you, I wonder if you can use your PSN account starting with a "N" and see if anything changes.

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